Virginia Haubman
Houston,TX
Summary
Highly skilled Client Relations Manager with relevant experience in developing and implementing client service strategies. Strengths include problem-solving abilities, relationship building, and strategic planning to ensure client satisfaction. Have consistently improved customer relations in previous roles through effective communication and personalized solutions.
Overview
4
4
years of professional experience
Work History
CLIENT RELATIONS MANEGER
ADROIT Technologies Inc.
Houston, Texas
06.2022 - Current
- Analyzed client feedback, identified trends, and developed plans for improvement.
- Developed and implemented strategies to build customer loyalty and satisfaction.
- Conducted regular meetings with clients to discuss their needs, concerns, and expectations.
- Resolved escalated customer complaints in a timely manner.
- Maintained accurate records of all client interactions in company database system.
- Recruited and trained professionals employees and provided evaluations with feedback to cultivate highly talented team.
- Addressed inquiries from clients and department team members.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Customer Service Representative
Oportun
Houston, TX
04.2021 - 06.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals through implementation of successful marketing strategies.
Sales Representative
Cricket Wireless
HOUSTON, TEXAS
12.2020 - 04.2021
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Conducted market research to identify potential customers and their needs.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Managed inventory levels by ordering sufficient stock for each product.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
High School Diploma -
Mariano Soler
San Carlos, Maldonado, Uruguay11-2018
Skills
- Client Education
- Account Management
- Customer Retention
- Report Creation
- Staff Training
- Proficient in Excel Sheets // Google Platforms and Microsoft Teams
- Customer Relations
- Operations Management
- Customer Service
- Detail Oriented
- Multitasking
- Communication Skills / Effective Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
CLIENT RELATIONS MANEGER
ADROIT Technologies Inc.
06.2022 - Current
Customer Service Representative
Oportun
04.2021 - 06.2022
Sales Representative
Cricket Wireless
12.2020 - 04.2021
High School Diploma -
Mariano Soler
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