Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Virginia Hernandez

Garden Grove,CA

Summary

I am outgoing and friendly service worker with excellent interpersonal communication strengths. I have solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality and am certified in safe food handling.

Overview

8
8
years of professional experience

Work History

Barista/ Host

JW Marriott Hotel
11.2021 - 08.2023
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Completed daily side work and opening and closing duties without fail.

Starbucks Barista/Hospitality Worker

The Westin South Coast Plaza
12.2018 - 03.2020
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Delivered excellent customer service to support company reputation and guest satisfaction.
  • Reduced risks by maintaining clean and organized work environment.
  • Trained new staff members on proper customer service and hospitality policies.
  • Contacted housekeeping staff and maintenance department to resolve issues with spills or lobby maintenance.

Barista

Hyatt Regency Orange County
05.2015 - 04.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Addressed customer concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Trained staff on operating procedures and company services.

Education

Associate of Arts - Accounting

Cypress College
Cypress, CA

High School Diploma -

Santa Ana High School
Santa Ana, CA
06.2014

Skills

  • Retail Management
  • Leading Employees
  • Performance Improvement
  • Excellent Memory
  • Communications Strategies
  • POS System Operations
  • Service-Orientation
  • Ability to Adapt
  • Hospitality Service Expertise
  • Food Preparation and Safety

Languages

Spanish
Native or Bilingual

Timeline

Barista/ Host

JW Marriott Hotel
11.2021 - 08.2023

Starbucks Barista/Hospitality Worker

The Westin South Coast Plaza
12.2018 - 03.2020

Barista

Hyatt Regency Orange County
05.2015 - 04.2018

Associate of Arts - Accounting

Cypress College

High School Diploma -

Santa Ana High School

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Virginia Hernandez