Virginia Hernandez
Memphis,TN
Summary
Dynamic professional with a proven track record in enhancing customer service and sales support, notably at Costco. Excelled in client acquisition and merchandise display, leveraging technical understanding and a friendly, positive attitude. Achieved significant improvements in order fulfillment efficiency. Skilled in cash handling and processing payments, consistently prioritizing workplace safety and stock rotation. Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
16
16
years of professional experience
Work History
Clothing-stocker
Costco
Memphis, Tennessee
09.2024 - 01.2025
- Assisted customers in locating desired products within the store.
- Organized and arranged clothing items on shelves according to size, style, color or type.
- Operated manual pallet jacks to move large quantities of clothing items around the warehouse.
- Ensured that product displays were organized, clean and attractive at all times.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
Picker/Order Puller
AutoNation Ford (Warehouse)
11.2023 - 03.2024
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Customer Service/Business Representative
Juice Plus+ Company
Collierville, TN
03.2019 - 12.2022
- Answer inbound calls, to assist customers with orders
- Inform customers of and about the product
- Assist Sales team and Representatives with managing online accounts
- Process payments for customers
- Track packages on behalf of customer
- Run promotion point for representatives.
Staff Assistant/Receptionist
Onyx Medical Corp.
09.2015 - 09.2017
- Providing support to the staff through general clerical, receptionist and project-based work
- Customer, sales reps, applicants' relations, A/P Invoicing, QA data entry, Purchase Orders.
Shop Clerk
Power Tools, NC.
11.2010 - 02.2011
- Receiving tools for repair, data entry, invoicing, customer relations, parts ordering and distribution, inventory.
- Communicated with buying department to report overstocked or under-stocked merchandise items.
CSR/Cashier
American Financial Inc.
07.2009 - 11.2010
- Receiving payments, verification of insurance, responsible for drive-out tags, filing, and data entry
- Also responsible for large amounts of money deposits and change orders
- Drops in safe, credit card receipts and end of day reports.
Education
Associate of Arts - Medical Billing/Coding
Anthem Career College
Memphis, TN09.2012
Skills
- Effective negotiation
- Technical understanding
- Client acquisition
- Influencing skills
- Cash Handling
- Processing payments
- Friendly, Positive Attitude
- Customer Service
- Workplace safety
- Stock rotation
- Merchandise display
- Sales support
- Order fulfillment
Skills
- Problem-Solving
- Dependable and Responsible
Languages
Spanish
Professional
References
References available upon request.
Timeline
Clothing-stocker
Costco
09.2024 - 01.2025
Picker/Order Puller
AutoNation Ford (Warehouse)
11.2023 - 03.2024
Customer Service/Business Representative
Juice Plus+ Company
03.2019 - 12.2022
Staff Assistant/Receptionist
Onyx Medical Corp.
09.2015 - 09.2017
Shop Clerk
Power Tools, NC.
11.2010 - 02.2011
CSR/Cashier
American Financial Inc.
07.2009 - 11.2010
Associate of Arts - Medical Billing/Coding
Anthem Career College
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