VIRGINIA HILLARD
Fruita,CO
Summary
Find employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
21
years of professional experience
Work History
Personal Care Assistant
Dennis Cherwinski
Grand Junction, CO
03.2023 - Current
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
Customer Service Representative
Highline Fast Internet
Grand Junction, CO
01.2023 - 03.2023
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Worked with techs to get their installs scheduled
- Updated spreadsheets for Am meetings with teams
Logistics Team Member
Temco Logistics
Orchard, CO
08.2022 - 12.2022
- I would Geo Code for driver's routes so they can understand the location they would be delivering to for the upcoming days
- I would talk to drivers when they would call for dispatch at a customer house help them with customer question or set ups
- Take in bound calls from Home Depot or customer and resolve issues
- Call Customers and let them know if the drivers have been delayed or if delivery
- Time was affected
- Reroute delivers if something came up Made sure all paperwork was good to go after geo coding,
- Routing and delivery times or set and done by 2 so the system can auto dial next day customers knew what the time delivers be for delivers
- Highline Internet
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Prioritized work based on business demands and freight delivery times.
- Managed paperwork and necessary information required for client shipments.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Logged, processed and followed up on merchandise authorization shipments in databases.
Cashier
In The Middle Liquor Store
Fruita, CO
07.2022 - 09.2022
- Greet Customers in the drive through or as they walk in
- Sold Lotto
- Cashed out customers and made sure drawer balanced at the end of shift
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Head Customer Service Representative
Lincare
Grand Junction, CO
05.2022 - 06.2022
- Answer Phones
- Greet Customers as they come in
- Refill O2 needs
- Call Dr
- Offices for information to get O2 needs meet
- In the Middle Liquor
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Personal Care Assistant
LinacreDenniseDennis Cherwinski
Grand Junction, CO
12.2021 - 06.2022
- Help with his oxygen needs would fill tanks and load up his equipment
- Packed up clients house and loaded up trailers, took them to the storage units or the house he was renting . Got Client's house ready for paint and primer
- Made beds, swept floors and sanitized surface
- Did everything he needed from running errors to paper work, or anything he needed done since he cannot over stimulate himself .Client on oxygen Therapy (O2)
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
CSR - Customer Service Representative
Western Healthcare Alliance, Western Health
Grand Junction, CO
04.2021 - 11.2021
- Answer emails from clients and collections team
- Cancel or adjust accounts accordingly for Clients when requested thew email or phone.
- Answer request from the collection team threw incoming emails close the account.
- Lesion between A1 -collection and Hospital / clinic bye having access to hospital systems when available if not inquire with the hospital to answer the collections question for accuracy.
- Answer inbound calls from client lines to go over the needs of the account
- Consulted with customers to resolve service and billing issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Made outbound calls to obtain account information.
Customer Service Representative
G&G Medical
Grand Junction, CO
08.2018 - 04.2021
- At G&G Medical I answer the phones and help patients with their oxygen needs
- I exchange cylinders, check and exchange concentrators
- I do the nocturnal oximetry orders for the patient and download the information, send it to the Dr's office
- I call on in house collections
- Also stock the front with necessity, help our walk-in patients
- Also did the VA needs as far as travel orders new set up
- Did everything when it comes to oxygen
- Routed drivers to their daily routs and do all paperwork associated with it.
Customer Service Representative
Rocky Mountain Health Plans
Grand Junction, CO
08.2014 - 10.2016
- Answer inbound calls promptly and provide all calls a one stop resolution and answer to their questions about their health care policy
- Troubleshooting and strategizing solutions for frustrated members of Rocky Mountain Health Plans
- Understanding and adhering to HIPPA regulations to maintain member privacy
- Walk-in face to face with customers to answer question to their Health care policy instead of calling in
- Maintained Quality assurance of 90% every month.
Customer Service/Sales Representative
Choice Hotels International
Grand Junction, CO
08.2004 - 08.2011
- Troubleshooting and resolving problems for upset Hotels and Guests
- Assisting agents with problems
- Assisting guests find and reserve hotels worldwide
- Choice Privileges help guest with their accounts/adding points
- Respond to guest emails
- Provide customers with a one stop call resolution
Customer Service
Deli Kmart
Grand Junction, CO
01.2002 - 08.2004
- Helping guests find what they need
- Checking customers out when they are done shopping
- Maintain and clean the deli while fulfilling customer orders
Patient
Registration Medicine Associates of
Grand Valley, CO
01.2018
- Certification, or continued
- Development in any professional field
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Customer Retention Strategies
- Understanding Customer Needs
- IMA- Grand Junction,
- Checking in and out patients in a timely manner
- Sending referrals to other offices on behalf of my Dr
- Request
- Answering the phone and making sure the messages and phone calls get to the right MA's or Dr
- Call and find last office notes to be scanned into charts from other providers or hospitals
- I help main check in and new patients when our team lead is out
- Write Jury letters and other letters that the patients need on behalf of the Dr
- Then they approve it and sign it
- Did Monthly and weekly calendars
- Authorized to work in the US for any employer
Education
High school diploma -
Moapa Valley High School
Skills
- Customer Service (10 years)
- Call Center (7 years)
- Customer Care (10 years)
- Route Driving (3 years)
- HIPAA (7 years)
- Assessments
- Customer focus & orientation
- Highly Proficient
- February 2021
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Work style: Conscientiousness
- December 2019
- Tendency to be well-organized, rule-abiding, and
- Hard-working
- Household Cleaning
- Bedside Care
- Ability to Lift
- Adaptable Under Pressure
- Attentive to People
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Personal Care Assistant
Dennis Cherwinski
03.2023 - Current
Customer Service Representative
Highline Fast Internet
01.2023 - 03.2023
Logistics Team Member
Temco Logistics
08.2022 - 12.2022
Cashier
In The Middle Liquor Store
07.2022 - 09.2022
Head Customer Service Representative
Lincare
05.2022 - 06.2022
Personal Care Assistant
LinacreDenniseDennis Cherwinski
12.2021 - 06.2022
CSR - Customer Service Representative
Western Healthcare Alliance, Western Health
04.2021 - 11.2021
Customer Service Representative
G&G Medical
08.2018 - 04.2021
Patient
Registration Medicine Associates of
01.2018
Customer Service Representative
Rocky Mountain Health Plans
08.2014 - 10.2016
Customer Service/Sales Representative
Choice Hotels International
08.2004 - 08.2011
Customer Service
Deli Kmart
01.2002 - 08.2004
High school diploma -
Moapa Valley High School
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