Virginia Jacobo
Odessa
Summary
Dynamic sales and management professional with expertise in retail merchandising and customer engagement. At Service Office Supplies implemented strategies that boosted sales .Skilled in inventory control and teamwork, consistently enhancing operational efficiency and customer satisfaction. Proven track record in building rapport and driving repeat business through effective communication and problem-solving.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
25
25
years of professional experience
Work History
Sales Associate
Service Office Supplies
07.2015 - 08.2025
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers to encourage repeat business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
General Manager
Jumburrito
05.2000 - 02.2014
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Permian High School
Odessa, TXSkills
- Retail loss prevention
- Promotional support
- Upselling
- Retail merchandising expertise
- Stocking and receiving
- Teamwork and collaboration
- Cash handling accuracy
- Inventory control
- Money handling
- Customer engagement
Languages
Spanish
Timeline
Sales Associate
Service Office Supplies
07.2015 - 08.2025
General Manager
Jumburrito
05.2000 - 02.2014
High School Diploma -
Permian High School