Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Work History
PCRM Case Manager
American Honda Motor Co
Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Circulation Desk Assistant
USC Norris Medical Library
Maintained inventory records and verified what items were available and items being used for active projects.
Enhanced patron satisfaction by efficiently managing circulation desk operations and addressing inquiries promptly.
Maintained accurate records of library materials, ensuring proper inventory management and timely reshelving.
Maintained office equipment in proper operating condition.
Showed library patrons where specific book collections were.
Infant Room Lead
Stages Early Learning Center
Enhanced infant development by implementing age-appropriate activities and lessons.
Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
Maintained confidentiality of children, family information and staff.
Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
Cultivated professional relationships with parents and families, establishing availability for parent conferences when necessary.
Supported healthy social interactions between infants through guided playtime and group activities.
Boosted early literacy skills by regularly exposing infants to books, songs, rhymes, and finger plays.
Education
GED -
Hocking College
Nelsonville, OH
2011
Skills
Problem-solving
Case management
Time management
Case documentation
Active listening
Organization and multitasking
Relationship building
Positive attitude
Email and telephone etiquette
Additional Information
Volunteering experience at Corona Elementary
Experience volunteering as a Proctor and in the front office. Providing support to teachers, and staff when needed.
Timeline
PCRM Case Manager
American Honda Motor Co
Circulation Desk Assistant
USC Norris Medical Library
Infant Room Lead
Stages Early Learning Center
GED -
Hocking College
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