Product Management and AI Leadership: Contributing over 15 years of experience in product management, leading the development and launch of innovative SaaS products. Currently serving as the Data Analytics and AI Product Owner at Emerson, spearheading AI initiatives for the new Measurement Solution (MSOL), engaging stakeholders, and driving the integration of AI technologies to enhance MSOL capabilities.
Project Management Expertise: Proven track record in managing complex projects, including a recent role as Project Manager at Emerson, overseeing two key vendors responsible for providing an AI engine for discount recommendation processing and CPQ workflow.
Strategic Problem-Solving: Adept at utilizing qualitative and quantitative mechanisms for prioritization, translating end-user requirements into functional specifications, and applying fundamental concepts like user segmentation/personas, OKRs, and usage loops. Possesses strong product intuition and a commitment to user-centric product design.
Diverse Industry Experience: Extensive background in Project and Program Management, successfully leading software and hardware development, IT delivery, engineering, and agile initiatives across various industries, including supply chain, manufacturing, artificial intelligence, machine learning, biomedical, and IT consulting.
Results-Driven Leadership: Demonstrated expertise in delivering high-quality projects within budget and on time, fostering cross-functional collaboration, and driving successful outcomes in dynamic and challenging environments.
As an experienced IT Project Manager, I have successfully delivered key projects for prominent clients such as Apple, Porsche, Johnson & Johnson, and DePuy Synthes. By leading cross-functional teams and implementing best practices, I ensured the successful completion of IT projects while maintaining a strong focus on quality and customer satisfaction.
Key responsibilities and achievements include:
* Wrote, updated, and maintained comprehensive project documentation to ensure clarity, transparency, and effective communication among team members and stakeholders.
* Devised thorough test plans to validate the accuracy and reliability of IT projects, ensuring that deliverables met or exceeded client expectations.
* Monitored customer quality metrics and proactively implemented resolutions to address any issues, consistently maintaining acceptable levels of service and satisfaction.
* Coordinated the delivery of contracted solutions at the program level, ensuring full compliance with outlined cost, scheduling, and quality terms.
* Proactively addressed customer inquiries and complaints, promptly rectifying issues to maintain strong client relationships and foster trust.
* Engaged customers in discussions to understand their evolving business needs and explore opportunities for increased sales and expanded partnerships.
* Ensured alignment between client requirements and project objectives, collaborating closely with stakeholders to deliver solutions that drive business value.
* Partnered with Software and Data Architects to shape product direction, improve processes, and optimize IT solutions for maximum impact and efficiency.
* Continuously monitored and tracked project progress, identifying potential risks and implementing mitigation strategies to support timely completion and successful outcomes.
As an accomplished Engineering Project Manager, I collaborated with executive leadership to analyze operations data, driving strategic adjustments to optimize performance and efficiency. By managing cross-functional teams and implementing innovative automated solutions, I successfully delivered projects that yielded significant cost savings and operational improvements.
Key responsibilities and achievements include:
Installed and configured advanced software and hardware components for high-security systems at major corporations, ensuring seamless integration and optimal performance.
Contributed to the ongoing development and maintenance of sustaining software projects, collaborating with cross-functional teams to deliver reliable, scalable solutions.
Designed innovative technology solutions to address specific business challenges, leveraging my technical expertise to create customized, user-friendly systems that streamlined processes and improved efficiency.
Developed and delivered comprehensive training programs, workshops, and user guides to educate users on technical systems, ensuring a thorough understanding of features, functionalities, and best practices.
Provided ongoing technical support and guidance to users, troubleshooting issues and offering expert advice to maintain optimal system performance and user satisfaction.
Collaborated closely with sales and business development teams to identify user needs, provide technical insights, and develop targeted solutions that drove revenue growth and customer success.
Stayed up-to-date with emerging technologies and industry trends, continuously expanding my knowledge and skills to provide cutting-edge solutions and expert guidance to users and stakeholders.
Expertise:
Intermediate Proficiency:
Basic Familiarity:
Certificate in Product Management 2022
Cornell University
Certificate in Project Leadership 2022
Cornell University, Ithaca, NY
Certified Practitioner in Human-Centered Design 2019
Luma University with Emerson
Certificate in Project Management 2008
Columbia University
Painting Volunteer Jul 2017 - Sep 2017
Habitat for humanity