Virginia Kimbrough
Office Manager
Beaumont,TX
Summary
At Goodyear Tire & Service Center, I excelled as an Office Manager, enhancing operational efficiency and fostering a culture of mutual respect. Leveraging exceptional organizational skills and customer service expertise, I streamlined processes, significantly improved client satisfaction, and maintained stringent confidentiality. My proactive approach to office management and ability to multitask effectively led to substantial cost savings and operational excellence.
Overview
19
19
years of professional experience
Work History
Office Manager
Goodyear Tire & Service Center
11.1996 - 04.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Generalized
West Orange High School
Orange Tx05.1966
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative Support
- Document Management
- Payroll and budgeting
- Clerical Support
- Account Reconciliation
- Credit and collections
- Relationship Building
- Mail handling
- Employee Supervision
- Human Resources
- Administrative Oversight
- Training and coaching
- Financial Tracking
- Financial Reporting
- Staff Training
- Report Preparation
- Documentation expertise
- Information Protection
- Office management software
- Vendor engagement
- Computer Skills
- Customer Relationship Management
- Good Judgment
- Interpersonal Relations
Timeline
Office Manager
Goodyear Tire & Service Center
11.1996 - 04.2016
Generalized
West Orange High School
Similar Profiles
Kayla M. McGinnisKayla M. McGinnis
Store Manager at Tire ChoiceStore Manager at Tire Choice
Julius W. BlandingJulius W. Blanding
Service Technician at Goodyear Commercial Tire and Service CenterService Technician at Goodyear Commercial Tire and Service Center
Dylan BohannonDylan Bohannon
General Service Technician at Goodyear Tire And Service CenterGeneral Service Technician at Goodyear Tire And Service Center
Jennifer Ager ByrdJennifer Ager Byrd
Agriculture Teacher and CTE Instructional Coach at Beaumont United High SchoolAgriculture Teacher and CTE Instructional Coach at Beaumont United High School
Erick SantosErick Santos
Pipe General Foreman at Performance Contractors Inc.Pipe General Foreman at Performance Contractors Inc.