Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Knight

North Richland Hills,TX

Summary

. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Im also a Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

11
11
years of professional experience

Work History

Small Induct/Fingers

Amazon
07.2023 - Current
  • Demonstrated exceptional problem-solving skills when faced with unexpected obstacles during the installation process.
  • Managed inventory of tools, equipment, and supplies required for efficient completion of ball system installations.
  • Maintained a safe work environment by adhering to company safety protocols and procedures.

Greeter/Medical Screener

Texas Health Harris Methodist Hospital Southwest
11.2020 - 07.2023
  • Enhanced customer satisfaction by providing friendly and efficient service upon entry.
  • Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Collaborated with team members to ensure seamless guest experiences during high-traffic periods.

Cashier

Lowe's
04.2020 - 11.2021
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Manager

Wal-Mart Supercenter
06.2017 - 03.2020
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Patient Care Technician

Texas Health Harris Methodist Hospital Fort Worth
03.2013 - 10.2016
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.

Education

High School Diploma -

Haltom High School
Haltom City, TX
05.1991

Skills

    CNA Certified

    CPR Certified

    AED Certified

    Skilled with working with the elderly and children

    Ability to multi-task effectively

Timeline

Small Induct/Fingers

Amazon
07.2023 - Current

Greeter/Medical Screener

Texas Health Harris Methodist Hospital Southwest
11.2020 - 07.2023

Cashier

Lowe's
04.2020 - 11.2021

Customer Service Manager

Wal-Mart Supercenter
06.2017 - 03.2020

Patient Care Technician

Texas Health Harris Methodist Hospital Fort Worth
03.2013 - 10.2016

High School Diploma -

Haltom High School
Virginia Knight