VIRGINIA KUHFAHL
Port St. Lucie,FL
Summary
Bilingual professional with proven track record in administrative support, offering valuable experience in managing office logistics and client relations. Known for strong focus on team collaboration and delivering reliable, adaptable support in dynamic environments. Possesses key skills in organization, communication, and problem-solving.
Overview
14
14
years of professional experience
Work History
Bilingual Administrative Assistant
California Closets
01.2018 - Current
- Processing deposits, balances & credits into kinetic system daily.
- Reconciling monthly bank statements, processing invoices and packing slips daily.
- Balancing all month end Jobs and payments, processing refunds and credits via kinetic.
- Creating new job folders for new clients, and confirming all upcoming installations.
- Creating service tickets for all service appointments.
- Collecting contractor and property information in order to request certificates of insurance in order to work in condo buildings and gated communities as needed.
- Submitting notice of commencement paperwork to the county of Palm Beach for specific jobs.
Domestic Customer Service Representative
Parlux Fragrances Division of Perfumania Holdings
04.2014 - 11.2017
- Calculate & compile order-related statistics and prepare daily reports for management.
- Wrote and maintained manual for policies and procedures for customer service department. Cross training new employees
- Preparing invoices, and shipping documents for all drop shipments / transfers to all Perfumania warehouse locations.
- Reviewed orders for specified inventory according to inventory availability.
Bilingual Administrative Assistant - Customer Service
Accounting Principals
05.2012 - 04.2014
- Taking on various temporary positions, including administrative assistant, bilingual customer service representative, data entry, office clerical positions, answering multiple phone lines.
- Taking incoming calls in both English & Spanish, trouble-shooting, providing information and services that will meet customer's needs.
- Verify that appropriate changes were made to resolve all customer complaints.
Education
Degree - Communications
Bauder College
Fort Lauderdale, FL10.1991
Skills
- Office management
- Office administration
- Database entry
Proficient in Quick Books AS400 systems, Dashboard systems, Sales Force, Epicore, Kinetic, Sales Force, Microsoft, Word, Excel, Fluent in English & Spanish
- Computer skills
- Time management skills
- Strong problem solver
- Customer relations
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Updated and maintained company database to reflect current and accurate client records on a monthly basis.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Languages
Spanish
Professional Working
Timeline
Bilingual Administrative Assistant
California Closets
01.2018 - Current
Domestic Customer Service Representative
Parlux Fragrances Division of Perfumania Holdings
04.2014 - 11.2017
Bilingual Administrative Assistant - Customer Service
Accounting Principals
05.2012 - 04.2014
Degree - Communications
Bauder College