Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Virginia LaBerteaux

Oklahoma City,OK

Summary

Dynamic and results-driven professional with extensive experience at Kroger Fred Meyer as a Starbucks Kiosk Manager. Proven expertise in inventory management and employee training, fostering a positive work environment that enhanced customer satisfaction. Coffee Master Certified, skilled in utilizing POS systems to optimize sales and streamline operations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Starbucks Kiosk Manager

Kroger Fred Meyer
07.2009 - 09.2025
  • Assisted in the daily operations of the kiosk to ensure a smooth customer service experience.
  • Learned and utilized point-of-sale systems to process transactions efficiently.
  • Maintained the cleanliness and organization of the kiosk environment to enhance customer satisfaction. Using daily operations and clean plays.
  • Supported inventory management through tracking stock levels and restocking supplies as needed. Maintained and updated PARs regularly
  • Developed knowledge of product offerings to provide accurate information to customers. completed Coffee master training.
  • Trained new staff on operational procedures and customer interaction techniques.
  • Adapted quickly to changing environments and addressed customer inquiries effectively. using the LATTE model and make it right
  • Monitored daily sales and Customer Connection reports to identify trends and adjust strategies accordingly for maximum revenue generation. increasing sales by 5% and maintaining a 100-customer connection rating
  • Supervised the creation of exciting merchandise displays to catch the attention of store customers. Using Siren's eye and weekly updates during current and future promotions.
  • Reported issues to higher management with great detail. Using the Daily records book
  • Monitored daily cash discrepancies, inventory shrinkage.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Conducted regular performance evaluations for team members, providing constructive feedback for professional growth.
  • Fostered a positive work environment, leading to increased employee retention rates.

Tire and Lube Technician

Walmart
04.2005 - 03.2007
  • Conducted tire rotations to optimize vehicle performance.
  • Performed oil changes and fluid checks ensuring vehicle reliability.
  • Utilized diagnostic tools to assess tire conditions and recommend replacements.
  • Trained new technicians on safety protocols and service procedures.
  • Maintained inventory of tires and lube products, ensuring availability for customer needs.
  • Implemented best practices for waste disposal in compliance with environmental regulations.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
  • Inflated tires to recommended pressure levels for tire and vehicle size.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.
  • Evaluated fluid levels, battery functioning, and vehicle leaks.
  • Tested tires for wear, balance and overall condition.

Electronics Sales Associate

Walmart
07.2003 - 04.2005
  • Assisted customers in selecting electronic products based on needs and preferences.
  • Provided technical support for product inquiries, enhancing customer satisfaction and loyalty.
  • Maintained up-to-date knowledge of electronics trends and new product launches.
  • Demonstrated effective selling techniques to increase store sales performance consistently.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
  • Checked to see if requested items were available from store's inventory.

Education

GED -

Redmond High School
Redmond, OR
03.2003

Skills

  • Customer experience
  • Leadership development
  • Inventory Management
  • Employee training
  • Scheduling, coordination, and creation
  • Store maintenance
  • Merchandise planning using Siren's eyes and store planograms
  • Time management
  • Reliability
  • Multitasking Abilities
  • Excellent communication
  • Familiar with Word, Excel, PowerPoint, Microsoft Teams, etc
  • Excellent with POS, LS Star, Starbucks Marketplace, and digital management pad for Starbucks

Accomplishments

  • Supervised and trained a team of 10 staff members.
  • Was requested to travel to several stores in the district to train new Baristas and new Starbucks Leaders
  • Led several conference calls and meetings within my store's district and region
  • I was asked to help remodel several kiosks in my district and set up new stores.
  • was recognized as a Starbucks Manager of the quarter 5 times in my 16 years with my company

Certification

  • Coffee master Certification
  • Starbucks Trainer Trained
  • Starbucks Daily Operations Certified
  • Starbucks Licensed Store Management Certification

Timeline

Starbucks Kiosk Manager

Kroger Fred Meyer
07.2009 - 09.2025

Tire and Lube Technician

Walmart
04.2005 - 03.2007

Electronics Sales Associate

Walmart
07.2003 - 04.2005

GED -

Redmond High School

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