Hi, I’m
Virginia Lang
Great Bend,KS
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Highly efficient associate/ cashier well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level associate/ cashier position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
years of professional experience
Work History
Taco Bell Restaurant
Crew Member
02.2023 - Current
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Rosewood Services Inc Great Bend, KS
Lead Direct Support Professional for individuals
03.2019 - 03.2021
Job overview
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Help with budgeting their money
- Help with cooking healthy meals
Central Kansas Dream Center Great Bend, KS
Supervisor Over Soup Kitchen/Leadership over life
12.2015 - 03.2019
Job overview
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
- Cleaned up afterwards
Aztec properties Great Bend, KS
Professional Cleaner
04.2017 - 08.2017
Job overview
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Organized and used industrial cleaning products following strict safety procedures.
- Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Developed and implemented comprehensive cleaning plan for entire building.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
Gambinos Pizza
Delivery Driver/ Cook
03.2014 - 08.2014
Job overview
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Delivered customers orders to their home
- Prep work, stocking, and cleaning
Rosewood Services Inc Great Bend, KS
Direct Support Professional Caregiver
05.2013 - 03.2014
Job overview
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Cooked meals for the residents
- Cleaned their house
- Developed rapport to create safe and trusting environment for care.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Recorded status and duties completed in logbooks for management.
- Scheduled daily and weekly care hours for client caseload.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided transportation to doctor's appointments, grocery stores, salons, and barbershops.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Monitored clients' overall health and well-being and noted significant changes.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Assisted with daily living activities, running errands, and household chores.
- Provided compassionate and patient-focused care to cultivate well-being.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Liaised with key accounts to deliver targeted administrative household support.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
Cherry Village Nursing Home
Dietary Aide/ Cook
08.2011 - 04.2013
Job overview
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Maintained strict levels of cleanliness for tables, floors and prep areas.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Ventures Inc.
Laborer/flagger
09.2010 - 08.2011
Job overview
- Patiently directed motorists towards detours and alternate routes.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Used flagging tools such as stop and slow paddle and red flag.
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
Miss Dotties cafeCherokee, OK
Cook/Waitress
11.2010 - 03.2011
Job overview
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Managed food resources, memorized orders, and coordinated customer service.
- Greeted new customers, discussed specials, and took drink orders.
KmartFarmington, NM
Associate
07.2007 - 11.2009
Job overview
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
- Increased customer satisfaction significantly within department.
- Ran the lay away department
- Stocked the toy section
- Worked in lawn and garden section
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [Number] pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Handled daily customer service aspects and maintained positive relationships with external customers and freight partners.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Completed cycle counts and monthly inventory.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Conducted regular inspections and audits to check quality and verify inventory levels.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed cash register after end of shift to balance and record accurate transactions.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Utilized upselling techniques to promote additional products and increase sales.
Pizza HutFarmington, NM
Delivery Driver/Cook
12.2005 - 04.2006
Job overview
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed records of deliveries and money received from customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Minimized company liability and risks to loads by obeying traffic laws.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Miss Dotties cafeCherokee, OK
Waitress/Cooker Operator
04.2000 - 02.2002
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Inspected dishes and utensils for cleanliness.
Pizza hutLarned, KS
Waitress/Cook Shift Leader
08.1999 - 03.2000
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Hitch n post truck stopDodge City, KS
Waitress /Hostess
04.1999 - 08.1999
Job overview
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
- Inspected dishes and utensils for cleanliness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Kwik ShopLarned, KS
Gas Station Cashier
09.1999 - 11.1999
Job overview
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Reported shoplifting, theft and drive-offs to law enforcement.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Accurately completed charge logs and batched credit card reports at day end.
- Answered phone calls and returned voicemails.
- Maintained regular communication with other gas stations and mini-marts under company ownership.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Arrived on time and dressed professionally in clean company uniform.
- Confirmed stock levels and expiration dates of merchandise.
- Prevented and reported loitering and illegal activities taking place on company property.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Processed refunds and exchanges in accordance with company policy.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Pizza HutDodge City, KS
Cook
12.1997 - 04.1999
Job overview
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Placed orders to restock items before supplies ran out.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Mentored kitchen staff to prepare each for demanding roles.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Maintained well-organized mise en place to keep work consistent.
- Collaborated with staff members to create meals for large banquets.
- Developed recipes, portion specifications, and standard preparation procedures for all dishes.
- Cooked memorable dishes that brought new customers into establishment.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Modernized work processes to reduce guest wait times and boost daily output.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Adjusted recipes based on ingredient availability or customer request.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Maintained food safety and sanitation standards.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Planned menus for different events, seasons and customer requests.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Trained and supervised cooking staff to expertly meet daily needs.
- Identified inefficiencies leading to improved productivity.
Kwikshop Dodge City, KS
Gas Station Cashier
04.1998 - 08.1998
Job overview
- Reported shoplifting, theft and drive-offs to law enforcement.
- Scheduled and monitored regular vendor deliveries for fuel and store inventory.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Answered phone calls and returned voicemails.
- Processed various forms of payment for gas, merchandise and lottery tickets.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Confirmed stock levels and expiration dates of merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Worked with floor team and managers to meet wide range of customer needs.
- Prevented and reported loitering and illegal activities taking place on company property.
- Maintained regular communication with other gas stations and mini-marts under company ownership.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Arrived on time and dressed professionally in clean company uniform.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Provided exemplary customer service by addressing patron complaints and providing accurate information.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Checked personal identifications during alcohol and tobacco sales.
- Performed cash, card and check transactions to complete customer purchases.
- Completed accurate cash-in and cash-out procedures of computerized cash register.
- Identified and resolved discrepancies and errors in customer accounts.
- Accurately completed charge logs and batched credit card reports at day end.
Water hole 81 truck stopPerryton, TX
Deli Clerk
08.1997 - 11.1997
Job overview
- Learned other teammates' work tasks to train as backup.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Accurately operated cash register to process customer payments.
- Prepared and submitted weekly deli sales reports to highlight popular and fast-selling items and identify buying patterns.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Offered product samples to customers, generating additional sales through taste-testing.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Brewed coffee and tea and changed out drink station syrups.
- Observed customer purchases in line and differentiated between standard portions.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Dairy Queen Grill & ChillPerryton, TX
Server
07.1997 - 09.1997
Job overview
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Documented orders accurately to track sales and properly bill guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Notified supervisor and peers of low product inventory and customer complaints.
- Greeted incoming customers and provided reliable, friendly customer service.
- Processed sales transactions for cash, debit, and credit purchases.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Accurately operated cash register to process customer payments.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Kept tidy and organized area to comply with cleanliness standards.
- Developed and implemented new flavor ideas to add variety to product offering.
- Collaborated with management to develop marketing and promotional activities.
- Utilized proper portion control to determine customers receive correct portion size.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Observed customer purchases in line and differentiated between standard portions.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Backed up servers by setting up trays and completing some food deliveries.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Sonics Drive InPerryton, TX
Car Hopper
06.1997 - 08.1997
Job overview
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Adhered to health and safety standards while handling food and beverages.
- Addressed and handled customer complaints in polite and professional manner.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Demonstrated success in maintaining high level of customer satisfaction.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
- Remained focused, calm and professional during peak rush hours.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Barton County Community College, Great Bend, KS
GED from General Studies
09.2017
Skills
- Company Standards
- Customer service
- Food Preparation and Safety
- Order Delivery Practices
- Cash Handling
- Time Management
- Stocking and Replenishing
- Operate Cash Register
- Inventory Counts
- Crew Leadership
- Service Quality
- Interior and Exterior Cleaning
- Handling Procedures
- Carpet Vacuuming
- Closet Detailing
- Dusting Furniture
- Disinfection Practices
- Washroom Servicing
- Spill Cleanup
- Kitchen Support
- Bloodborne Pathogen Knowledge
- Sanitation Practices
- Customer Service
- Kitchen Cleaning
- Health and Safety Compliance
- Complex Problem-Solving
- Exceptional Time Management
- Crew Management
- Parking Lot Cleaning
- Residential and Commercial Maintenance
- Cleaning Equipment Operations
- Cleaning Cart Organization
- Company Standards
- Cleaning and Sanitizing
- Quality Assurance
- Dish Washing
- Floor Maintenance
- Commercial Construction
- Special Requests
- Trash Collection and Removal
- Daily Progress Reports
- Guest Satisfaction
- Checklists and Recordkeeping
- Furniture Arrangements
- Proper Storage Procedures
- Daily Workflows
- Clean Floors
- Laundry Duties
- Room Arrangements
- Surface Polishing
- Hazardous Material Handling
- Supply Management
- Green Cleaning Methods
- Rug Steaming and Cleaning
- Interior Window Washing
- MSDS Documentation
- Safety Measures
- Garbage Disposal
- Safety Practices
- Supply Inventory Management
- Industrial Equipment Operation
- New Employee Training
- Company Standards
- Company Standards
- Hand Trucks
- HAZMAT Training
- Basic Tools
- Remove Trash
- Stain Removal
- Conscientious and Detail-Oriented
- Facility and Site Cleaning
- Sanitization Techniques
- Safe Waste Disposal Techniques
- Productivity and Time Management
- Store Opening and Closing
- Cash Register Operation
- Operational Efficiency
- Bagging and Packaging
- Assigning Tasks
- Money Transfer Systems
- Strategic Selling
- Maintaining Clean Work Areas
- Customer Needs Assessments
- Customer Assistance
- Loss Prevention Goals Monitoring
- Retail Sales
- Customer Inquiries
- Ladder Climbing
- Persuasive Selling
- Product and Service Sales
- Productivity Maximization
- Rewards Programs
- Loyalty Programs
- Retail Store Operations
- Self-Checkout Assistance
- Company Standards
- Accounting Records
- Store Layouts
- Special Assignments
- Product Merchandising
- Teamwork and Collaboration
- Gift Wrapping
- Stockroom Upkeep
- Returns and Exchanges
- Answering Customer Questions
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Credit Card Applications
- Merchandising and Display
- Customer Buying Habits
- Verbal and Written Communication
- Liquor Law Compliance
- Identification Checks
- Cash Drawer Management
- Time Management Skills
- Product Knowledge
- Money Handling
- Staff Training
- Order Taking
- Cash Register Systems
- Cash Counting Machine Operations
- Till Counting
- Cash Management
- Credit and Cash Transactions
- Refunds and Exchanges
- Facility Safety
- Company Standards
- Company Standards
- Retail Merchandising
- Microsoft Windows
- Merchandise Restocking
- Goal-Setting and Achievement
- Accounting Softwares
- Safety Verifications
- Expense Tracking
- Customer Service Excellence
- Microsoft Office
- Cashier Oversight
- Return and Exchange Processing
- Mathematics
- Speaking
- Service-Orientation
- Troubleshooting
- Critical Thinking
- Payment Collection
- Corporate Bill Payment
- POS Systems
- Belt Conveyors
- Transaction Balance Sheets
- Collecting Carts
- Wrapping and Boxing
- Feedback Acceptance
- Reading Comprehension
- Advertising Techniques
- Checks Validation
- Customer Transactions
- Cooperative Attitude
- Operations Analysis
- Shipment Procedures
- Company Standards
- Process Payments
- Purchase Assistance
- Payments Posting
- Active Listening
- Records Maintenance
- Sales Expertise
- Issue Resolution
- Order Packaging
- Receipt and Refund Issuance
- Product Location
- Microsoft Excel
- Social Perceptiveness
- Regulatory Compliance
- Scanner Operation
- POS Systems Operations
- Trained in Point-of-Sale Systems
- Customer Relations
- Hospitality and Accommodation
- Point-of-Sale Software
- Conflict Resolution
- Currency Counting
- Security Monitoring
- Report Preparation
- Refund Handling
- Order Verification
- Loyalty Program Promotion
- Guest Inquiries
- Coaching and Mentoring
- Team Leadership
- Adaptability and Dependability
- New Hire Training
- Company Standards
- Cashier Training
- Schedule Coordination
- Multi-Tasking Skill
- Work Task Prioritization*<<
- Predictive Dialers
- Employee Motivation
- CMS Platforms
- Assignment Delegation
- Signage Updates
- Adobe Flash
- Cycle Counts
- Security Controls
- Team Discipline Management
- Interpersonal Ability
- Heavy Lifting
- Time Management Strength
- Hiring and Orientation
- Price Verification and Adjustments
- Accounts Payable and Receivable
- Policy Enforcement
- Transaction Approvals
- Front-End Supervision
- Coupon Redemption
- Customer Seating
- Providing Feedback
- Hardware Architectures
- Social Perception
- Enterprise Applications
- Adaptable and Flexible
- Credits and Refunds
- Clinical Support
- Company Standards
- Company Standards
- Antivirus Software
- P&L Responsibility
- Merchandise Packaging
- Biomedical Engineering
- Hazard Mitigation
- Corrective Actions
- Private Sectors
- Ticket Sales
- Process Transactions
- Staff Assignments
- Global Solutions
- Fitting Room Oversight
- Switches and Routers
- C-Level Relationship Management
- Sweeping and Mopping
- Price Identification
- Restock Products
- Mortar Mixing
- Total Sales Reconciliation
- Voice Over IP
- Total Payment Calculation
- Trash Removal
- Weight and Measurement
- Cisco WebEx
- Account Invoicing
- Proper Staffing
- Occupational Medicine
- Coin and Currency Counting
- Skin Grafts
- Monetary Transactions
- Online Order Picking
- Verbal Communication
- Adobe Dreamweaver
- Energy Conservation
- Structured Cabling
- Teaching Pedagogy
- Team Contribution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
Taco Bell Restaurant
02.2023 - Current
Lead Direct Support Professional for individuals
Rosewood Services Inc
03.2019 - 03.2021
Professional Cleaner
Aztec properties
04.2017 - 08.2017
Supervisor Over Soup Kitchen/Leadership over life
Central Kansas Dream Center
12.2015 - 03.2019
Delivery Driver/ Cook
Gambinos Pizza
03.2014 - 08.2014
Direct Support Professional Caregiver
Rosewood Services Inc
05.2013 - 03.2014
Dietary Aide/ Cook
Cherry Village Nursing Home
08.2011 - 04.2013
Cook/Waitress
Miss Dotties cafe
11.2010 - 03.2011
Laborer/flagger
Ventures Inc.
09.2010 - 08.2011
Associate
Kmart
07.2007 - 11.2009
Delivery Driver/Cook
Pizza Hut
12.2005 - 04.2006
Waitress/Cooker Operator
Miss Dotties cafe
04.2000 - 02.2002
Gas Station Cashier
Kwik Shop
09.1999 - 11.1999
Waitress/Cook Shift Leader
Pizza hut
08.1999 - 03.2000
Waitress /Hostess
Hitch n post truck stop
04.1999 - 08.1999
Gas Station Cashier
Kwikshop
04.1998 - 08.1998
Cook
Pizza Hut
12.1997 - 04.1999
Deli Clerk
Water hole 81 truck stop
08.1997 - 11.1997
Server
Dairy Queen Grill & Chill
07.1997 - 09.1997
Car Hopper
Sonics Drive In
06.1997 - 08.1997
Barton County Community College
GED from General Studies
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