Virginia LeMaster
Personal Shopper
Hanover,Pennsylvania
Summary
Experienced worker with over five years of experience in retail. Along with 10 years experience in customer services. With waiting tables and Hosting as a young adult. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Personal Shopper
Walmart
North And South Stores in Hanover
11.2018 - 12.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with customers on food selections and custom order requests.
- Helped customers locate products and checked store system for merchandise at other sites.
- Picked quality and accurate items for Number daily customer orders.
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Conferred with customers to understand needs and make targeted Product or Service recommendations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Front Desk Associate/ Beer Gardens Associate
Giant
Baltimore Street Hanover, Pa.
04.2017 - 06.2018
- Maintained cleanliness and organization of front desk area.
- Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted customers at front desk and engaged in pleasant conversations while managing the order issues.
- Oversaw fast-paced front desk operations and customer needs at busy facility.
- Maintained transaction security by verifying payment cards against identification.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Zoned front end and made sure the cashiers keep their areas clean.
- Made sure that breaks and lunches were taken and covered.
- Made sure correct prices are given at registers and service desks.
- Made sure western unions are accurate and given correctly.
- Made change for register threw the cash office.
- Made sure registers were counted down accounted for at night.
- Did cash drawer audits with cashiers.
- Opening and closing procedures with the front desk.
Education
Didn't Finish The Degree Due To Life Changes. - Management
University of Phoenix
Tempe, AZ2011
GED -
70001 Hanover Wave
Baltimore Street06.1994
Skills
- Personal Grooming Standards
- Cash Counting
- Purchase Recommendations
- Online Order Processing
- Informed Product Selections
- Attention to Detail
- Customer Service
- Verifying Order Accuracy
- Verbal and Written Communication
- Proper Storage Procedures
- Inventory Management Systems
- Upbeat and Outgoing Attitude
- Special Assignments
- Prioritizing Orders
- Personal Shopping
- Accurate Money Handling
- Bagging Items
- Hygiene Standards
- Shrink Minimization
- Performance Goals
- Effective Multitasking
- Personalized Support
- Productivity Performance
- Safe Equipment Handling
- Compliance Requirements
- Creative Solutions
- Cash Register Systems
- Credit and Debt Card Processing
- End Cap Placement
- Food Handling Standards
- Corporate Procedures
- Inventory Control Procedures
- Brand Visibility
- Purchase Needs Determination
- Western Union understanding
- Bonus Card registration for customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Personal Shopper
Walmart
11.2018 - 12.2022
Front Desk Associate/ Beer Gardens Associate
Giant
04.2017 - 06.2018
Didn't Finish The Degree Due To Life Changes. - Management
University of Phoenix
GED -
70001 Hanover Wave