Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Virginia LeMaster

Personal Shopper
Hanover,Pennsylvania

Summary

Experienced worker with over five years of experience in retail. Along with 10 years experience in customer services. With waiting tables and Hosting as a young adult. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

5
5
years of professional experience

Work History

Personal Shopper

Walmart
11.2018 - 12.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consulted with customers on food selections and custom order requests.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Picked quality and accurate items for Number daily customer orders.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Conferred with customers to understand needs and make targeted Product or Service recommendations.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Front Desk Associate/ Beer Gardens Associate

Giant
04.2017 - 06.2018
  • Maintained cleanliness and organization of front desk area.
  • Greeted customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted customers at front desk and engaged in pleasant conversations while managing the order issues.
  • Oversaw fast-paced front desk operations and customer needs at busy facility.
  • Maintained transaction security by verifying payment cards against identification.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Zoned front end and made sure the cashiers keep their areas clean.
  • Made sure that breaks and lunches were taken and covered.
  • Made sure correct prices are given at registers and service desks.
  • Made sure western unions are accurate and given correctly.
  • Made change for register threw the cash office.
  • Made sure registers were counted down accounted for at night.
  • Did cash drawer audits with cashiers.
  • Opening and closing procedures with the front desk.

Education

Didn't Finish The Degree Due To Life Changes. - Management

University of Phoenix
Tempe, AZ
2011

GED -

70001 Hanover Wave
Baltimore Street
06.1994

Skills

  • Personal Grooming Standards
  • Cash Counting
  • Purchase Recommendations
  • Online Order Processing
  • Informed Product Selections
  • Attention to Detail
  • Customer Service
  • Verifying Order Accuracy
  • Verbal and Written Communication
  • Proper Storage Procedures
  • Inventory Management Systems
  • Upbeat and Outgoing Attitude
  • Special Assignments
  • Prioritizing Orders
  • Personal Shopping
  • Accurate Money Handling
  • Bagging Items
  • Hygiene Standards
  • Shrink Minimization
  • Performance Goals
  • Effective Multitasking
  • Personalized Support
  • Productivity Performance
  • Safe Equipment Handling
  • Compliance Requirements
  • Creative Solutions
  • Cash Register Systems
  • Credit and Debt Card Processing
  • End Cap Placement
  • Food Handling Standards
  • Corporate Procedures
  • Inventory Control Procedures
  • Brand Visibility
  • Purchase Needs Determination
  • Western Union understanding
  • Bonus Card registration for customers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

Personal Shopper

Walmart
11.2018 - 12.2022

Front Desk Associate/ Beer Gardens Associate

Giant
04.2017 - 06.2018

Didn't Finish The Degree Due To Life Changes. - Management

University of Phoenix

GED -

70001 Hanover Wave

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Virginia LeMasterPersonal Shopper