Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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Virginia Lewis

Roanoke Rapids,NC

Summary

Dynamic leader with a proven track record at Roanoke Valley Chamber of Commerce, excelling in strategic planning and operational excellence. Cultivated strong partnerships, driving revenue growth and enhancing customer satisfaction. Skilled in team building and staff training, fostering a culture of integrity and high performance.

Overview

26
26
years of professional experience
1
1
Certification

Work History

President/CEO

Roanoke Valley Chamber of Commerce
03.2019 - 06.2025
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Streamlined organizational processes by evaluating current systems and implementing improvements.
  • Delivered operational excellence by optimizing resources, processes, and overall cost structure.
  • Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
  • Launched new products successfully into the market after meticulous research, planning, and marketing campaigns.
  • Represented organization at industry conferences and events.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Established new revenue streams by identifying market opportunities and launching innovative products or services.
  • Fostered strong relationships with industry partners to expand business opportunities.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Insurance Agent

Roanoke Valley Insurance Services
10.2016 - 03.2019
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
  • Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.

Information Specialist

Halifax County Convention and Visitors Bureau
09.2010 - 10.2016
  • Used database to research, gather, analyze and present data.
  • Assisted patrons with complex research inquiries, providing expert guidance and personalized support throughout the process.
  • Prepared reports by collecting, analyzing, and summarizing information.
  • Organized information by studying, analyzing, interpreting and classifying data.
  • Coordinated outreach events to promote awareness of available resources and encourage community engagement with the library''s offerings.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Compiled information from files and research to satisfy information requests.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Co-Owner

G.W. Lewis Insurance Agency, Inc
07.1999 - 10.2010
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced operational risks while organizing data to forecast performance trends.

Education

Bachelor of Science - Psychology

Chowan University
Murfreesboro, NC

GED -

Roanoke Chowan Community College
Ahoskie, NC
05-1980

Skills

  • Leadership team building
  • Organizational leadership
  • Strategic planning
  • Operational excellence
  • Integrity and ethics
  • Employee relations
  • Operations management
  • Sales and marketing
  • Staff training

Affiliations

  • Rotary International

Certification

  • Fully Licensed Insurance Agent - 2003-Present

Timeline

President/CEO

Roanoke Valley Chamber of Commerce
03.2019 - 06.2025

Insurance Agent

Roanoke Valley Insurance Services
10.2016 - 03.2019

Information Specialist

Halifax County Convention and Visitors Bureau
09.2010 - 10.2016

Co-Owner

G.W. Lewis Insurance Agency, Inc
07.1999 - 10.2010

Bachelor of Science - Psychology

Chowan University

GED -

Roanoke Chowan Community College

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