Virginia L. Johnson
Jacksonville,FL
Summary
10+ years of experience with customer service. Handled both inbound and outbound calls, resolving complex customer inquiries. I am passionate about building strong customer relationships, driving brand loyalty and increasing customer engagement.
Overview
13
13
years of professional experience
Work History
Office Manager
College Hunks Hauling Junk
03.2023 - 01.2025
- Answering inbound calls for new clients to set appointments, get cost or answer questions
- Completing paperwork on upcoming appointments
- Complete confirmation calls for upcoming appointment
- Keep up paperwork on completed jobs
- Processing payment and refunds
- Completing interviews and hiring process for new employees
Claims Check Processor
Tech Army
05.2022 - 02.2023
- Company Overview: Assignment Citizen's Property Insurance
- Manage Ephesoft to ensure service level is achieved throughout day
- Assist team with returned checks, whether indemnity or expense checks
- Follow communication lines to ensure customer/vendor information is updated
- Utilize PolicyCenter to ascertain vague policies and/or claims
- Assignment Citizen's Property Insurance
Call Centre Rep
Adecco Staffing
06.2021 - 04.2022
- Company Overview: Assignment Primo Water and OneCall
- Handled many inbound calls to customers and clients
- Input new worker compensation claims
- Handled heavy inbound calls regarding claims
- Identified the needs, resolved issues, and provided solutions
- Assisted 50-100 calls per day, providing solutions in a polite manner using active listening
- Assignment Primo Water and OneCall
HR Analyst
Acosta Sales and Marketing
02.2012 - 05.2021
- Updating information on existing employees' records
- Verify and entry of all new hires' prevalent information
- Process employees' termination that have outstanding records
- Collaborated with department managers to provide correct information on pre-hires
- First point of contact for urgent issues concerning attendance, payroll, benefits, and time off
- Trained and mentored new employees
Education
High School Diploma -
Nathan B. Forrest High School
Jacksonville, FLSkills
- Staff hiring
- Senior leadership support
- Organizational skills
- Operations management
- Report preparation
- Office administration
- Mail handling
- Customer relations
- Data entry
- Documentation expertise
- Documentation and control
- Credit and collections
- Office management
- Business administration
References
References available upon request.
Timeline
Office Manager
College Hunks Hauling Junk
03.2023 - 01.2025
Claims Check Processor
Tech Army
05.2022 - 02.2023
Call Centre Rep
Adecco Staffing
06.2021 - 04.2022
HR Analyst
Acosta Sales and Marketing
02.2012 - 05.2021
High School Diploma -
Nathan B. Forrest High School
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