VIRGINIA LOPEZ
Pine Mountain Club,CA
Overview
4
4
years of professional experience
Work History
Operations Manager
Guitar Center
Monterey Park, CA
11.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Maintained cleanliness and organization in workspaces.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Greeted and served customers professionally, operated technically advanced cash registers and sanitized checkout area after each customer.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
WAITRESS
La Lena Mexican Restaurant, Pine Mtn Club
, CA
01.2019 - 03.2020
- Performed side work duties, such as cleaning and being a cashier
- Assisted guests with making menu choices
- Used slow periods to stay on top of side work such as restocking serving stations and wrapping silverware
- Greeted all guests with a smile and friendly greeting
- Quickly addressed and resolved customer concerns, working with management to fix advanced issues
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
- Reset tables between customers by removing used dishes, wiping down surfaces and refilling condiments
- Controlled the flow of food from the kitchen to the dining table
- Upheld high sanitation and safety standards while delivering and serving food
- Answered phones and took phone orders for customer pick up or delivery
- Took orders, made drinks, and cleaned tables after the guests' departures
- Continuously classified and filed records to keep the system efficient and all information organized.
NANNY
CUSTOMERSERVICE, Ana Garcia, The Blue Family
Huntington Park, CA
03.2018 - 01.2019
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Continuously classified and filed records to keep the system efficient and all information organized
- Had some management responsibilities.
Pine Mountain Club
, CA
12.2017 - 03.2018
- Multitasking
- Verbal communication
- LANGUAGE
- Spanish, level of proficiency: conversational, Provided a constant presence when children were active or sleeping to ensure safety
- Conducted fun, engaging, and age-appropriate activities
- Maintained cleanliness in the kitchen, bedroom, and bathroom areas
- Prepared food and fed children lunch and snacks
- Accommodated last-minute schedule changes and followed parental guidelines and cultural mores when caring for children
- Easily assimilated into households with diverse traditions, routines, and religious/dietary practices
- Helped around the house with kitchen clean-ups, general tidying, and family laundry
- Assisted school-age children with homework, including reading and writing assignments.
Education
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HIGHSCHOOLDIPLOMA
Frazier Mountain High School
Skills
- Table setting
- Bus tables
- Food handling
- Safe alcohol service
- Liquor and wine service
- Process payments
- Quality control
- Menu memorization
- Social integration
- Activity planning
- Schedule management
- Educational support
- Personal hygiene
- Prepare nutritious foods
- Maintain safety
- Prepare sales presentations
- Deliver sales presentations
- Sales monitoring
- Merchandise restocking
- Cash handling
- Product recommendations
- Customer service excellence
- Cash register operation
- Retail operations
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Guitar Center
11.2020 - Current
WAITRESS
La Lena Mexican Restaurant, Pine Mtn Club
01.2019 - 03.2020
NANNY
CUSTOMERSERVICE, Ana Garcia, The Blue Family
03.2018 - 01.2019
Pine Mountain Club
12.2017 - 03.2018
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HIGHSCHOOLDIPLOMA
Frazier Mountain High School
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