Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virginia Lopez

Austin,TX

Summary

Professional in healthcare with experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

11
11
years of professional experience

Work History

Medical Assistant

Community Care
07.2019 - 05.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff
  • Collected specimens such as UA's, strep, FLU/COVID swabs testing etc.
  • Collected patient results vision/hearing testing.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Managed immunization services by administering vaccines according to CDC guidelines and maintaining proper documentation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Improved clinical workflow with introduction of electronic health records system.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Medical Assistant

Eastside Wellness Clinic
03.2018 - 05.2018
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Taught patients about medications, procedures, and care plan instructions.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Proved successful working within tight deadlines and a fast-paced environment.

Medical Assistant Intern

Pain Management
01.2018 - 03.2018
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Receptionist

BPL Plasma Donation Center
09.2017 - 01.2018
  • Performed finger sticks in order to check patients blood protein/hemoglobin levels.
  • Registered new patients and asked questions for patient history information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Kim Phoung

Cashier/waitress
08.2016 - 05.2017
  • Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
  • Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
  • Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
  • Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
  • Provided training to new hires on register operations, improving team efficiency.
  • Enhanced customer experience by providing fast and accurate transaction processing.
  • Addressed and resolved customer complaints, turning potential negative experiences into positive ones.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.

Cashier

El Rancho Supermercado
11.2014 - 03.2015
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Welcomed customers and helped determine their needs.

Education

Certification - Medical Assistant Certification

The College of Health Care Professions
TX
01-2018

High School Diploma

John Reagan High School
Austin, TX
05-2016

Skills

  • Immunization administration
  • Specimens collection and processing
  • Fluent in English/Spanish
  • Customer service
  • Medical terminology knowledge
  • Patient scheduling

Timeline

Medical Assistant

Community Care
07.2019 - 05.2025

Medical Assistant

Eastside Wellness Clinic
03.2018 - 05.2018

Medical Assistant Intern

Pain Management
01.2018 - 03.2018

Receptionist

BPL Plasma Donation Center
09.2017 - 01.2018

Kim Phoung

Cashier/waitress
08.2016 - 05.2017

Cashier

El Rancho Supermercado
11.2014 - 03.2015

Certification - Medical Assistant Certification

The College of Health Care Professions

High School Diploma

John Reagan High School

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