Virginia Luevano
Littleton,CO
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to maintain property performance. Focused on achieving occupancy goals and company standards.
Overview
10
10
years of professional experience
Work History
Property Manager
Crossings At Bear Creek/ ArapahoeClubApartmen- AMC
Denver, CO
08.2021 - Current
- Manage the day-to-day operations of the property including resident satisfaction and retention, full resident lifecycle activities (e.g., lease administration, rent collection and delinquency management), and property marketing in accordance with company standards.
- Successfully meet client expectations by providing an excellent customer service experience.
- Responsible for recruiting, interviewing, corrective feedback and hiring.
- Created an environment in which associates want to do their best by leading and communicating a shared vision with associates and providing coaching and development.
- Performed and executed the strategic marketing plan to attract and retain residents.
- Respond to resident complaints and issues and serve as liaison to residents and corporate office regarding the administration of common area maintenance and the enforcement of landlord rules and regulations.
- Manage the property and associate safety records, property loss claims, and risk management initiatives.
- Follow up on delinquent tenants and coordinated collection procedures.
- Maintain operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed, reviewed and submitted property operation reports and capital budgets.
- Trained and motivated leasing staff during bi-monthly trainings.
Assistant Community Manager
Bear Valley Park Apartments, AMC
Denver, CO
03.2019 - 08.2021
- Manage rent collections, posting rents, and late notices
- Review and inspect move outs, vacancies, make-ready apartments and models
- Collect bad debt, complete dispositions/sodas, manage delinquency and file evictions as necessary
- Assist with accepting notice to vacates, service requests and resident transfers
- Responsible for implementing lease renewals and resident retention
- Manage resident relation issues, which include taking resident phone calls, requests and concerns.
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
Leasing Specialists Leasing Consultant
M2 Apartments/ Bluesky Landing, AMC
Denver, CO
09.2016 - 07.2017
- Maintained property in accordance with company policies and procedures to increase property traffic levels, maintain closing ratios and exceed budgeted occupancy percentages.
- Proficient in Multi-Family Leasing and responsible for effectively handling telephone inquiries, web sites and outside marketing sources with follow-up telephone communications to prospects for site visits, and telephone inquires.
- Responsible for all activities related to apartment rentals, move-ins, and lease renewals, including generating and handling traffic, leasing apartments, qualifying prospects.
- Provided excellent customer service and demonstrated excellent organization skills.
- Able to manage multiple tasks in a fast-paced environment.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Education
Diploma -
Del Valle High School
El Paso, TXSkills
- Computer Skills
- Microsoft Office Word, Microsoft Office Outlook, Internet, Typing, Data Entry
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- MS Office
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Teamwork and Collaboration
- Dependable and Responsible
- Written Communication
- Planning and Coordination
- Organization and Time Management
Accomplishments
- Oversaw multiple residential family properties totaling over 298 individual units.
Additional Information
Leasing of the Year 2018 for Colorado Region
Achieved 90% or higher on numerous leasing shops in all 3 positions, including 3 perfect scores.
Languages
Spanish
Professional Working
Timeline
Property Manager
Crossings At Bear Creek/ ArapahoeClubApartmen- AMC
08.2021 - Current
Assistant Community Manager
Bear Valley Park Apartments, AMC
03.2019 - 08.2021
Leasing Specialists Leasing Consultant
M2 Apartments/ Bluesky Landing, AMC
09.2016 - 07.2017
Diploma -
Del Valle High School
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