Virginia Luke
Nashville,TN
Summary
Dedicated professional with 15+ years of experience in high-pressure healthcare settings and customer-facing roles. Recognized for exceptional communication, problem-solving, and cultural sensitivity. Adept at ensuring safety, comfort, and satisfaction in dynamic environments. Seeking to transition out of a nursing role leveraging my background in compassionate care, customer service, and leadership, while quality-driven and efficient with strong interpersonal abilities to contribute to a new team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Staff RN
Southern Hills Continuity Clinic
Nashville, TN
07.2021 - 01.2025
- Delivered exceptional patient care, ensuring comfort and addressing concerns with empathy and professionalism
- Managed high-volume communication channels, including phone triage and patient inquiries, enhancing overall client satisfaction
- Collaborated with a multidisciplinary team, demonstrating adaptability and leadership in a fast-paced clinical environment
- Managed medication and procedure prior authorizations for 29 doctors, utilized eCW electronic documentation, and initiated and followed up on referrals
Part-time Sales Associate
REI, Inc.
Brentwood, TN
04.2021 - 12.2021
- Provided excellent service and information on outdoor equipment/gear/clothing for customers
- Organized and stocked merchandise as needed
- Stayed abreast on updated information regarding merchandise and policies
- Br0ught a positive attitude to customer service and enjoyed assisting customers in finding the right gear for their next adventure
Rural Carrier Associate
United States Postal Service
Kenwood, CA
05.2020 - 12.2020
- Received, sorted, organized, loaded and went above and beyond to safely and securely deliver all mail and packages in a customized manner to recipients in Kenwood while working 6 days a week
- Never called off of work during the busiest time of year, pandemic and local fire evacuations
- Rewrote and reorganized the mail route for the Kenwood Post Office
Wine Club Manager
Enoteca Della Santina
Sonoma, CA
10.2018 - 08.2020
- Organized and maintained wine club memberships for approximately 150 wine club members in a family run wine bar
- Researched and wrote the newsletter, packaged, and shipped wine club shipments
- Reorganized all of wine storage
- Organized and produced wine club events
- Decorated the wine bar and storefront seasonally
- Maintained inventory for wine bar, completed inventory counts and maintained wine costs
Uber Driver
Uber
Northern California
10.2017 - 05.2020
- Safely drove individuals and groups to their destinations while supplying patient and courteous service in a clean and well-maintained vehicle and offering information on history, geography, dining, and entertainment upon request
- Maintained a 4.9-5.0 rating
- No accidents or injuries occurred and assisted individuals, as needed, to safely arrive at their destinations
Food Tour Guide
Rooted Fork Foodie Tours
Napa, CA
03.2018 - 03.2020
- Hosted exceptionally well curated walking food tours in downtown Napa for up to 12 people
- Entertainingly offered information on food, restaurants, history, chefs and wineries throughout the 3-hour walking tour
- Received rave reviews
- Ability to maintain order, time management, and organization of groups while entertaining
Small Business Owner and Operator
Wing & Root
Napa/Sonoma Valley, CA
05.2018 - 12.2019
- Imagined, initiated, managed and executed all aspects of a small business based in the Napa/Sonoma Valleys
- Highlighted organic, up-cycled &/or reusable goods from local purveyors in the form of exquisitely curated gift baskets
- Created and maintained harmonious relationships with the local purveyors
- Succeeded in highlighting and supporting local businesses that are supporting a healthy environment & lifestyle
Catering Associate
Calistoga Catering Company
Calistoga, CA
09.2017 - 12.2019
- Per diem work with private catering company in Napa and Sonoma Valleys
- Setup, service, and cleanup for private catering events of all sizes
- Maintained professional appearance and attitude at all times
- Lead position with responsibilities of overseeing events
Staff Nurse II
Queen of the Valley Medical Center
Napa, CA
08.2006 - 11.2018
- Performed duties above and beyond expectations as a staff nurse, in a 6-10 bed level 2.5 NICU, along with fulfilling the Well Baby Nurse role as needed
- Attended well, high risk, and cesarean deliveries in conjunction with supporting mothers with lactation education
- Managed multiple aspects of clinical care including assisting with intubation, umbilical line placement, chest tube insertion, and circumcisions
- Diligently and compassionately cared for all mothers, family members, and infants in the NICU, Labor & Delivery, and Mother/Baby Couplet Care roles
- Managed the day shift schedule and provided inventory review in organizing and maintaining the Supply Room for the NICU and Well Baby Nursery in order to be a more efficient unit
- Assisted Management with the interview process for new hires
- Team member of Meditech electronic medical record charting system installation and reorganization
Salesperson
Cake Plate Boutique
Napa, CA
09.2017 - 02.2018
- Part-time salesperson in small locally owned boutique
- Offered outstanding service to clients
- Keyholder with opening and closing responsibilities
- Successful sales of men's and women's clothing, shoes, and gift items
Staff RN
DaVita Napa Dialysis Center
Napa, CA
05.2017 - 09.2017
- Oriented to Staff Nurse duties in private 20 chair dialysis unit
- Implemented hemodialysis for individual patients of end stage renal disease and acute kidney disease in out-patient clinic setting with trajectory toward management of alternate facility
- Completed 3 month orientation program in out-patient hemodialysis
- Initiated, monitored, and completed hemodialysis process per protocols and educated patients on nutrition, lifestyle, and disease process
Self-Employed
Northern California
09.2016 - 05.2017
- Performed various duties, which included full-time Nanny to 5 month old infant and started organizational business aiding clients to organize their kitchens (and garages) for a more healthy lifestyle
- Provided excellent in-home care to ensure safety, growth and proper development of infant
- Utilized exceptional organizational skills in reorganization of kitchens offering equipment and pantry lists for a healthy lifestyle
Pilgrim and Adventure Traveler/Blogger
Camino de Santiago
05.2016 - 09.2016
- Hiked over 600 miles completing the Camino de Santiago French Route, traveled and hiked additionally through Spain, Ireland, Italy, England and Wales
- Returned to the USA and drove approximately 5700 miles from Lake George, NY to Los Gatos, CA in 1 month
- Successful solo travel
- No accidents or injuries
- Bucket list accomplishment achieved
Staff RN II
Kaiser Santa Rosa Medical Center
Santa Rosa, CA
09.2015 - 04.2016
- Exceptional execution of duties as a staff nurse in a 10-bed Intermediate Nursery
- Participated in well, high risk, and cesarean deliveries
- Prepared infants in need of transportation to higher acuity facility
- Appropriately cared for well and sick infants, including, but not limited to, situations that required supplemental oxygen, peripheral line placement, intravenous and umbilical line infusions, assistance with umbilical line placement, and lactation education
- Expertise in GRASP acuity system and EPIC electronic medical record charting
Staff RN II
Kaiser Vacaville Medical Center
Vacaville, CA
07.2014 - 09.2015
- Served as staff nurse in the Nursery and Postpartum Family Birthing Center
- Attended well, high risk, and cesarean deliveries
- Supported families with lactation education, assisted with circumcisions, performed hearing screens and prepared infants for transport to higher acuity facilities when necessary
- Conscientiously cared for all Mother/baby couplets and readily distinguished the infants that required higher acuity care
- Expertise with GRASP acuity system, EPIC electronic medical record charting, NATUS hearing screen equipment and circumcision procedure protocols
- Advocated on infant's behalf when necessary
Travel Nurse
San Ramon Regional Medical Center
San Ramon, CA
03.2006 - 08.2006
- Cared for Mother/Baby couplets in the Family Birthing Center working in postpartum and Level I & II nurseries and attended deliveries
- Gave excellent nursing care with emphasis on safety and discharge teaching
Travel Nurse
Las Colinas Medical Center
Irving, TX
08.2005 - 11.2005
- Charge Nurse and Staff Nurse duties in the Well Baby Nursery and floated to the Level II & III NICU, also attended deliveries
- Emphasis on lactation education in multi-cultural environment
- Maintained safe environment in fast-paced nursery using electronic medicine dispensary
- Supported and advocated for staff and patients as needed
Travel and Staff Nurse
Lucile-Packard Children's Hospital Stanford
Palo Alto, CA
10.2004 - 08.2005
- Gave exceptional care as Travel/Staff Nurse, Team Leader, and Resource Nurse in the 6 bed Special Care Nursery
- Also floated to Intermediate Care Nursery and the NICU
- Was the voice for the neonates in a teaching/university hospital and advocated for them as needed
- Supported parents in a multi-cultural environment
- Extremely adept at IV line insertion and maintenance, assisting with lumbar puncture procedures, lactation education, and caring for septic infants
Education
Diploma - Culinary Arts
Napa Valley Cooking School
St Helena, CA11.2002
Bachelor of Science - Nursing
Northeast Louisiana University now University Louisiana Monroe
08.1983
Skills
- Customer Service
- Communication
- Crisis Management
- Safety Protocols
- Team Collaboration
- Leadership
- Conflict Resolution
- Problem-Solving
- Cultural Sensitivity
- Adaptability
- Time Management
- Organization
- Health promotion
- Electronic documentation
- Family education
Affiliations
- Volunteer at By Faith Farm
- Hike leader
- Bicyclist on Veloteers and Domestique teams
- Healthy food enthusiast
- World traveler
Languages
Spanish
Limited
Certification
- TN Nursing license
Websites
References
References available upon request.
Timeline
Staff RN
Southern Hills Continuity Clinic
07.2021 - 01.2025
Part-time Sales Associate
REI, Inc.
04.2021 - 12.2021
Rural Carrier Associate
United States Postal Service
05.2020 - 12.2020
Wine Club Manager
Enoteca Della Santina
10.2018 - 08.2020
Small Business Owner and Operator
Wing & Root
05.2018 - 12.2019
Food Tour Guide
Rooted Fork Foodie Tours
03.2018 - 03.2020
Uber Driver
Uber
10.2017 - 05.2020
Catering Associate
Calistoga Catering Company
09.2017 - 12.2019
Salesperson
Cake Plate Boutique
09.2017 - 02.2018
Staff RN
DaVita Napa Dialysis Center
05.2017 - 09.2017
Self-Employed
09.2016 - 05.2017
Pilgrim and Adventure Traveler/Blogger
Camino de Santiago
05.2016 - 09.2016
Staff RN II
Kaiser Santa Rosa Medical Center
09.2015 - 04.2016
Staff RN II
Kaiser Vacaville Medical Center
07.2014 - 09.2015
Staff Nurse II
Queen of the Valley Medical Center
08.2006 - 11.2018
Travel Nurse
San Ramon Regional Medical Center
03.2006 - 08.2006
Travel Nurse
Las Colinas Medical Center
08.2005 - 11.2005
Travel and Staff Nurse
Lucile-Packard Children's Hospital Stanford
10.2004 - 08.2005
Diploma - Culinary Arts
Napa Valley Cooking School
Bachelor of Science - Nursing
Northeast Louisiana University now University Louisiana Monroe
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