Virginia Magers

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.

Relocated from Phoenix to El Paso for spouses work. Took time off to establish family in the community and school. Skills that have been beneficial in this transition include : Communication, Multi tasking, Time management, Stress Management, along with flexibility and adaptability.

Loan Processor - May 2021 to June 2022

Processed and originated loans for credit cards, personal loans (both secured and unsecured), new and refinanced auto loans, originated equity loans.

Senior Banker - September 2017 to May 2021

Customer service, opening personal and business accounts, Processed and originated loans for credit cards, personal loans (both secured and unsecured), new and refinanced auto loans, originated equity loans. Product sales and basic account management.

Special projects throughout pandemic included : Scrubbing new accounts and loan applications for fraud and irregularities, assisting and educating members with documents and resolving fraud within their accounts.

• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Prepared documents for underwriting by verifying client income, credit reports, and other information.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Set up and completed loan submission packages.
• Developed and maintained relationships with customers and loan officers to establish smooth loan process.
• Cross-sold bank products and services to meet customer needs and provide options.
• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Followed up with customers to gather feedback and provide additional assistance.
• Processed deposits, withdrawals and ACH transfers accurately.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Performed risk assessments to determine level of fraud risk and prioritize investigations.
• Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
• Processed loan applications and monitored progress from start to finish.
• Explained very technical financial information to applicants in easy to understand language.
• Developed and maintained relationships with customers, lenders and other third parties.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Obtained cash bank and stocked service bar to prepare for operation.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.