Virginia Maloney
Halfmoon,NY
Summary
Detail-oriented healthcare professional adept at managing patient information, resolving billing discrepancies, and educating clients on available services. Strong communication and problem-solving abilities enhance operational efficiency and patient satisfaction.
Overview
18
18
years of professional experience
Work History
Intake Specialist
Brook Health
Seattle, Washington
05.2025 - 06.2026
- Gathered and verified patient information for accurate records management.
- Educated patients on services and offered.
- Documented patient interactions in electronic health record systems.
- Addressed patient inquiries and resolved issues promptly and professionally.
- Answered and logged incoming inquiries via phone and email.
- Conducted initial intake interview to obtain client information, including medical history, and other pertinent information.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Discussed available services with potential participants.
Billing Specialist
Emergency Management Resources
05.2023 - 04.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Food Service worker
Shenendehowa Central Schools
12.2022 - 05.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
CWA Admin
NYSUT
04.2019 - 05.2022
- Customer Service: Lead support for Cloud Transformation Office 365 project
- Administrative Support: Manage CIO and IT team’s complex scheduling needs, budget management, project management, managing and ordering of supplies and equipment
- IT System Support: Onboarded to MS Office 365 software and environment, support other team members with questions and issue management
- Workflow: Manage vendor documentation from proposal and scope through invoice management
- Documentation: Provide support, facilitate process and procedure development and documentation
LPN
Saratoga Hospital Medical Group/Mechanicville Family Health
03.2017 - 04.2019
- Customer Service
- Administrative Support: Administrative support for scheduling, managing and ordering of supplies and equipment
- Workflow: Manage patient workflow
- Administrative Support: Record vital signs and chief health concerns, review of medical history and medications
- Documentation: Provide support, assist with procedures and documentation
LPN/Ophthalmic Technician
Saratoga Vitreo Retina Ophthalmology
03.2013 - 02.2016
- Healthcare provider responsible for administration and support of all aspects of patient care including:
- Workflow: Administrative support of workflow and business processes
- Customer Service: Manage patient workflow and triage
- Business Process: Support office procedures including check in/checkout; end to end patient business process
- IT System Support: Recorded and maintained all information in Electronic Health Records IT systems, answered team questions and provided support to extended team
Project Coordinator
NYSTEC
06.2011 - 03.2013
- Administrative coordinator and analyst duties responsible for overall support for project management office of the NY Medicaid EHR Incentive Program Administration including:
- Business Process: Managed business process and workflow tracking
- IT Systems: Completed business process and documentation applicant reviews in the Medicaid EHR Incentive and Program Administrative Support Service (MEIPASS) IT application system. Consistently learned new systems.
- Workflow: Researched and analyzed attestation form submissions in eMedNY IT workflow and approval system
- Customer Service: Provided Program support and guidance to applicants on their application submissions
- Data Reviews: Researched and analyzed eligible professional submission failures due to lack of automated system validations
- Webex/IT Systems: Conducted coordination/triage of eligible professional inquiries for over 40 EHR Incentive webinars
Office Manager
Northeast Landscaping
07.2008 - 06.2011
- Managed client billing, accounts payable, accounts receivable, and payroll, ensuring accurate financial operations.
- Coordinated scheduling and streamlined business processes and workflows to enhance operational efficiency.
- Managed and tracked project preparations, proposals, and contracts to support timely project delivery.
- Managed office operations and administration, activities including:
Education
Licensed Practical Nursing -
Mildred Elley
Albany, NYAlbany, NY
Skills
- Licensed Practical Nurse
- Patient Support Services
- Medicaid Program Knowledge
- Client Communication
- Competencies: Microsoft Office 365, Call Center and Customer Service, Microsoft Office Suite including Word and Excel, Medent, Athena, Imedicware, HelpSpot Helpdesk software
- Problem solving
- Multitasking ability
- Learning agility
Timeline
Intake Specialist
Brook Health
05.2025 - 06.2026
Billing Specialist
Emergency Management Resources
05.2023 - 04.2025
Food Service worker
Shenendehowa Central Schools
12.2022 - 05.2023
CWA Admin
NYSUT
04.2019 - 05.2022
LPN
Saratoga Hospital Medical Group/Mechanicville Family Health
03.2017 - 04.2019
LPN/Ophthalmic Technician
Saratoga Vitreo Retina Ophthalmology
03.2013 - 02.2016
Project Coordinator
NYSTEC
06.2011 - 03.2013
Office Manager
Northeast Landscaping
07.2008 - 06.2011
Licensed Practical Nursing -
Mildred Elley