Virginia Marshall
Van Lear,KY
Summary
Experienced customer service agent bringing a willingness to learn all I can about a very diverse industry. Always focused on providing a high level customer care. Fluent with office 365 and working with a VPN.
Overview
2
2
years of professional experience
Work History
Customer Service Agent
Concentrix
Fremont, CA
07.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Resolved over [Number] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Entered customer information into customized computer system with [Software] to document and organize client records.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Cashier
Dollar General Store
West Liberty, KY
02.2007 - 08.2007
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Cashier
Taco Bell
Prestonsburg, KY
02.2005 - 05.2005
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $[Amount] or more per shift.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Fleming County High School
Flemingsburg, KY06.1991
Skills
- Order and Refund Processing
- Special Requests
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Patient and Empathetic
- Computer Proficiency
- Inbound and Outbound Calling
- Document and Records Management
- Documentation
- Team-Oriented and Cooperative
Timeline
Customer Service Agent
Concentrix
07.2021 - 06.2022
Cashier
Dollar General Store
02.2007 - 08.2007
Cashier
Taco Bell
02.2005 - 05.2005
High School Diploma -
Fleming County High School
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