Virginia Matheney
Belleview,FL
Summary
Dedicated Healthcare professional accustomed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Skilled in collecting specimens, cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.
Knowledgeable and compassionate Nursing staff member with [20]+ years of [Caregiving] experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.
Overview
26
26
years of professional experience
Work History
Medical Front Office Receptionist
IM&P Wellness Center
Crystal River, FL
02.2024 - Current
- Provided excellent customer service through courteous interactions with patients and families.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Answered incoming calls promptly, efficiently processed callers' inquiries, and transferred calls to appropriate personnel when necessary.
- Assisted with scheduling appointments, verifying insurance coverage, collecting co-payments, and updating patient information in the electronic medical records system.
- Monitored waiting room activity ensuring that all patients were attended to in a timely fashion.
- Ensured all patient paperwork was complete and up to date before submitting it to the billing department for processing claims.
- Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
- Verified patient demographic information at time of check-in and check-out.
- Coordinated referrals between primary care providers and specialists.
- Performed data entry accurately into the practice's EMR system as needed.
- Followed HIPAA guidelines when handling confidential patient information.
- Assisted with administrative tasks such as filing, faxing, copying documents.
- Greeted patients and visitors in a friendly and professional manner.
- Processed payments for services rendered using cash register or point-of-sale system.
- Scanned documents into the practice's EMR system as needed.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Caregiver Personal Care Aides
Jo Dorr
Ocala, FL
03.2019 - Current
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean
- Oversaw, directed and hired household staff, including nannies, housekeepers and chefs
- Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Reported concerns to supervisory [Job title] to maintain optimal care for all client needs
- Liaised between doctors and patients about care plans, progress and changing health conditions
- Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein
- Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action]
Caregiver
AM Love
Ocala, FL
01.2019 - 04.2019
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times
- Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
- Provided basic care for elderly patient, including scheduling appointments and managing finances and legal matters
- Assisted families in planning for meals and shopping for ingredients to meet nutritional plans
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
Sitter/ Caregiver
Hospital Housekeeping Systems
Ocala, FL
04.2017 - 11.2018
- Assisted [Type] patients with [Task], closely monitoring conditions and safety
- Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements
- Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming
- Reported concerns to supervisory [Job title] to maintain optimal care for all client needs
Caregiver Personal Care Aides
Lone Hale Legal Garden
Ocala, FL
01.2013 - 11.2016
- Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions
- Cleaned houses and living spaces, ran errands and cooked meals for over [Number] [Type] patients daily
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean
- Assisted patients with daily hygiene tasks, including bathing, dressing, dental care and grooming
- Prepared food and helped patients eat to support healthy nutrition
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status
- Educated families and patients on potential plans for [Type] care, including [Type]and [Type] options
- Coached patients on [Type] at-home care, adjusting plans and schedules based on patient conditions, needs and overall health
- Organized personal and professional calendars
CNA
Palm Guardens Of Ocala
Ocala, FL
01.2003 - 11.2006
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Monitored and replenished medical supply inventory, facilitating optimal availability for patient care
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Collected specimens, monitored vitals and maximized patient comfort
- Responded to patient alarms and needs-assessment requests to identify course of treatment
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Documented patient intake and dietary requirements and assisted with feeding
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Documented activities and recorded information in EMR system
- Used mobility devices and [Type] equipment to carefully and transport patients
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Provided personal nursing assistance in pre- and post-operative situations
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage
Certified Nursing Assistant
Life Care Canter
Ocala, FL
03.1998 - 08.2005
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Used mobility devices and [Type] equipment to carefully and transport patients
- Consulted with nurses to develop patient care plans and evaluate treatment options
- Documented activities and recorded information in EMR system
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Collected specimens, monitored vitals and maximized patient comfort
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Monitored and replenished medical supply inventory, facilitating optimal availability for patient care
- Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing
Education
High School Diploma -
Lake Weir High School
Ocala, FL1994
Skills
- Documentation procedures expert
- Infection control procedures
- Grooming and bathing assistance
- Collecting vital signs
- Respiratory equipment training
- Calm and level-headed under duress
- Patient relations
- Monitoring fluids
- Collecting specimens
- Quick problem solver
- Performing patient intakes
- General housekeeping ability
- Able to lift [100] pounds
- Helping with medication
- Electronic charting
- Preparing meals
- Reliable transportation
- Assisting with personal grooming
- Understands mobility assistance needs
- Quality assurance controls
- Detail-oriented
Timeline
Medical Front Office Receptionist
IM&P Wellness Center
02.2024 - Current
Caregiver Personal Care Aides
Jo Dorr
03.2019 - Current
Caregiver
AM Love
01.2019 - 04.2019
Sitter/ Caregiver
Hospital Housekeeping Systems
04.2017 - 11.2018
Caregiver Personal Care Aides
Lone Hale Legal Garden
01.2013 - 11.2016
CNA
Palm Guardens Of Ocala
01.2003 - 11.2006
Certified Nursing Assistant
Life Care Canter
03.1998 - 08.2005
High School Diploma -
Lake Weir High School
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