Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Virginia McIntyre Balint

Mount Juliet,TN

Summary

Dedicated Technical Product Manager adept at cultivating long-term partnerships with diverse internal and external customers. Knowledgeable in user-centered design, business requirements elicitation and documentation, and iterative software development practices such as Scrum. Successful career history comprising more than ten years.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Technical Program Manager

Amazon Robotics
12.2021 - Current
  • Acted as Product Owner for two project management software products that were utilized by over 12,000 users to manage projects and deploy new technologies across Amazon's global fulfillment network
  • Created, prioritized, and maintained two product roadmaps for a diverse customer set
  • Provided strategic guidance to directors and above on goal design and project management best practices while leading strategic initiatives to increase process efficiency
  • Elicited customer requirements, aligned feature development with strategic priorities, and developed tool consolidation and migration plans for sunsetting obsolete tooling

Technical Product Manager

Amazon Robotics
10.2020 - 12.2021
  • Created product roadmap for new network infrastructure software
  • Elicited requirements from engineers across Network Development, Infrastructure Development, and IT Support teams to define a minimally viable product and align a diverse customer set around a single set of requirements
  • Designed user interfaces using User Centered Design principles and presented these designs for leadership approval
  • Acted as the Product Owner on a Scrum team to prioritize features for development and release

Technical Product Manager

Zappos
06.2019 - 10.2021
  • Lead a company-wise LEAN/Six Sigma program aimed at discovery defects and waste in business processes and putting countermeasures in place to improve performance
  • Elicited and refined business requirements, prioritized the product backlog, unblocked development efforts, managed change across a diverse stakeholder community, and collaborated with business decision-makers to define the product roadmap
  • Lead a multi-functional team to execute strategic initiatives including migrating from legacy databases to AWS, re-architecting the product imaging process, and a program to eliminate large volumes of technical debt
  • Managed development efforts across multiple scrum teams to ensure seamless delivery and minimized risk to the business of high-impact projects

IT Business Analyst

Allegiant Travel Company
10.2015 - 06.2018
  • Investigated and clarified concepts and processes throughout the project lifecycle by defining business, functional, and non-functional requirements for the Customer Experience and other assigned projects
  • Created mock-ups and prototypes for business solutions
  • Partnered with various business users to create detailed process maps to expose opportunities for systems improvements for handling disruptions in service, corporate and departmental learning objectives, non-revenue travel, and customer experience
  • Partnered with software engineers to provide clarity and intent and keep projects on track and within scope
  • Innovated by creating functional requirements documents and user acceptance testing in collaborative software to provide greater transparency and accessibility of key details of the project

Materials Systems Analyst

Allegiant Travel Company
04.2014 - 10.2015
  • Managed all systems-related projects and issues for Materials Department, ranging from developing business requirements documents for system enhancements to troubleshooting system errors in day-to-day operations and managing departmental training
  • Served as the Materials Subject Matter Expert on a project to replace existing maintenance system
  • Regularly interfaced with software developers to develop solutions to IT issues
  • Completed special projects for the Director of Material Services such as the annual publication of the Materials Handbook, project cost/benefit analysis, and annual Physical Inventory preparation and execution

Component Repairs Manager

Allegiant Travel Company
05.2013 - 04.2014
  • Supervised a team of six Repairs Analysts to manage the repair of aircraft components
  • Instituted new metrics for evaluating individual analyst performance
  • Negotiated and implemented repairs contracts
  • Worked with Quality and Engineering Departments to implement and refine new processes to include vendor set-up, DER/PMA approvals, Engineering Orders implementation, and contract implementation for Power-by-the-Hour

Engineer Officer

United States Army
05.2008 - 09.2012
  • Selected to serve in increasingly demanding roles ranging from Platoon Leader in a Construction Battalion personally responsible for 38 Soldiers and over $5 million in equipment to Interim Brigade Logistics Officer in charge of a senior staff team overseeing all logistical operations for a 3,000+ active duty Army Brigade
  • Responsible for comprehensive planning and management of five construction engineering companies, including the daily oversight of land and ammunition allocation, training calendars, training management, as well as supervising professional education schedules of 600 Soldiers
  • Transitioned battalion training management to the Digital Training Management System, receiving commendable ratings on Training Management Program during command inspections and personal praise from the program management team responsible for implementing the software Army-wide

Education

Bachelor of Science - Economics

United States Military Academy
West Point, NY
05.2008

Skills

  • Roadmap Creation
  • Project Management
  • Data Analysis
  • SQL
  • Scrum
  • Jira, Azure DevOps, Rally, Clarity

Certification

  • Certified Scrum Master
  • Certificate of Project Management - Syracuse University

Timeline

Technical Program Manager

Amazon Robotics
12.2021 - Current

Technical Product Manager

Amazon Robotics
10.2020 - 12.2021

Technical Product Manager

Zappos
06.2019 - 10.2021

IT Business Analyst

Allegiant Travel Company
10.2015 - 06.2018

Materials Systems Analyst

Allegiant Travel Company
04.2014 - 10.2015

Component Repairs Manager

Allegiant Travel Company
05.2013 - 04.2014

Engineer Officer

United States Army
05.2008 - 09.2012

Bachelor of Science - Economics

United States Military Academy

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Virginia McIntyre Balint