Summary
Overview
Work History
Education
Skills
Timeline
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Virginia Miller

Okeechobee,FL

Summary

Professional warehouse management expert with extensive experience in overseeing daily operations, inventory control, and logistics. Strong focus on fostering team collaboration and ensuring efficient workflows to achieve optimal results. Skilled in problem-solving, staff training, and adapting to changing needs, ensuring reliable performance and operational excellence. Known for effective communication, leadership, and results-driven approach.

Overview

7
7
years of professional experience

Work History

Warehouse Supervisor

Nilfisk Pressure-Pro
11.2019 - 11.2024
  • Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
  • Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
  • Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
  • Reduced order processing time by optimizing workflows and training staff on best practices.
  • Oversaw the maintenance of warehouse equipment, scheduling routine inspections and repairs as needed.
  • Enhanced warehouse efficiency by streamlining processes and implementing new inventory management systems.
  • Developed and implemented policy and procedure updates and work instructions to improve workflow and productivity.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Handled day-to-day shipping and receiving overseeing more than 150+ orders per day.
  • Assigned tasks to team members to complete within designated time frames.
  • Enforced team adherence to safety regulations and protocols.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Monitored progress of tasks to provide feedback for improvement.
  • Monitored production levels and implemented measures to increase output.

Customer Service Agent

Teleperformance USA / Amtrak
09.2018 - 04.2019
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Retail Parts Professional

Advanced Auto Parts
02.2018 - 11.2018
  • Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
  • Contributed ideas during team brainstorming sessions aimed at enhancing the overall shopping experience for our clientele.
  • Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.

Education

Associate of Arts - Business Management

Keiser University
Fort Lauderdale, FL
12-2015

High School Diploma -

Jackson County High School
Gainesboro, TN
04-1999

Skills

  • Warehouse operations
  • Inventory management
  • Problem-solving
  • Warehouse organization
  • Loading and unloading
  • Warehouse safety
  • Shipping and receiving operations
  • Staff management
  • Quality checks
  • Warehouse logistics
  • SOP creation
  • Skilled in ERP Microsoft Dynamics GP, SalesPad, and Microsoft Office

Timeline

Warehouse Supervisor

Nilfisk Pressure-Pro
11.2019 - 11.2024

Customer Service Agent

Teleperformance USA / Amtrak
09.2018 - 04.2019

Retail Parts Professional

Advanced Auto Parts
02.2018 - 11.2018

Associate of Arts - Business Management

Keiser University

High School Diploma -

Jackson County High School

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Virginia Miller