Virginia Miller
355 Gregory Lane, Bridgeport
Summary
Dynamic Sales Executive with proven expertise excelling in customer service and contract negotiations. Achieved sales goals by cultivating strong client relationships and implementing effective strategies. Recognized for product knowledge and decision-making skills, consistently exceeding sales quotas while enhancing customer satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Sales Executive
Middletown Homes
02.2023 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Achieved or exceeded company-defined sales quotas.
- Attended monthly sales meetings and quarterly sales trainings.
Jewelry Sales
Kay Jewelers
03.2019 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Customer Service Manager and Cashier
Walmart
11.2007 - 02.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Implemented comprehensive feedback system to enhance service quality.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Certificate of Completion - Business Administration
Monongalia County Technical Education Center
Morgantown WV05-1999
High School Diploma -
Grafton High School
Grafton WV05-1997
Skills
- Customer service
- Product knowledge
- Sales expertise
- Sales presentations
- Decision-making
- Cold calling
- Objection handling
- Upselling strategies
- Schedule coordination
- Contract negotiations
- Sales follow-up
- Exceeds sales goals
Timeline
Sales Executive
Middletown Homes
02.2023 - Current
Jewelry Sales
Kay Jewelers
03.2019 - 02.2023
Customer Service Manager and Cashier
Walmart
11.2007 - 02.2017
Certificate of Completion - Business Administration
Monongalia County Technical Education Center
High School Diploma -
Grafton High School
Similar Profiles
Andy SnyderAndy Snyder
Vice President of Operations at Middletown HomesVice President of Operations at Middletown Homes
Nedra KaufmanNedra Kaufman
Music Teacher at Middletown Christian SchoolMusic Teacher at Middletown Christian School
Rebecca OrmanRebecca Orman
Boba Barista at Sharetea MiddletownBoba Barista at Sharetea Middletown