Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Virginia M. Leonard

Shrewsbury,USA

Summary

Customer centered leader who seeks ways to improve the customer experience while utilizing and developing communication, organizational and problem-solving skills. Strength in developing trust and collaboration.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Volunteer

Physician Outreach Manager

BIDL NEEDHAM
01.2020 - 01.2024
  • Serve as liaison between providers and hospital service lines
  • Meet with providers and referral sources to maintain open communication
  • Serve as conduit for physician to assist in accessing clinical services for patients, addressing patient issues and providing resolutions
  • Collaborate with Physician Outreach team to provide data for marketing projects, discuss service access issues, and provide support to hospital strategic projects
  • Participate in onboarding of new physicians, market new physician through physician-to-physician interactions and identifying opportunities to promote new specialists
  • Support community events by identifying speakers and providing healthcare information
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.

Business Development Manager

NASHOBA VALLEY MEDICAL CENTER
01.2015 - 01.2020
  • Serve as primary sales and marketing contact for referring physicians and community services; increase awareness of NVMC services; market specialty physician services
  • Identify physician groups to visit; address complaints from clients and patients and work to ensure timely resolution
  • Review referral and admission data to target opportunities for incremental growth; make regular visits to referring physicians and office staff
  • Attend chamber and business association meetings; Prepare annual community benefits plan
  • Work with local CHNA to develop programs to address healthcare access; work with local senior centers to create health related programs
  • Attend annual healthcare fairs
  • Round on inpatient floors as part of management team

Account Manager/Physician Relations

NEPA/Life Labs/Mercy Medical Center
01.2011 - 01.2015
  • Multidimensional role encompassing sales and marketing support to Life Laboratories and Mercy Medical Center
  • Liaison between physicians and hospital and Lab administration to develop new opportunities
  • Manage and build relationships with multiple sources (physicians, senior centers, senior housing, and clinics) to introduce services and provide customer service
  • Develop and coordinate service-line sales and referral activities to achieve volume growth for Lab and Mercy Medical Center
  • Address and resolve issues to retain existing business and to foster long term relationships
  • Provide training to staff and physicians on new services

Account Manager

Caretenders
01.2010 - 01.2011
  • Responsible for growth of service area by identifying new referral sources in defined territory
  • Participate in educational programs to maintain current on services, reimbursement and utilization guidelines to further educate referral sources
  • Provide customer service to patients and referral sources, develop marketing plans

Physician Liaison – Business Development

MetroWest Medical Center
01.2001 - 01.2010
  • Worked as a member of the business development team to address and resolve physician and provider concerns
  • Train and update physicians and staff on new policies and services
  • Provide support to MIS and departments and staff for hospital software upgrades and EHR
  • Developed and maintained orientation program for new providers
  • Participated in direct marketing of new services and physicians to staff and community based physicians and other clinical professionals
  • Project leader for establishing Time Share Service Site
  • Worked collaboratively with physician recruitment division to increase volume through referrals and support retention
  • Continued in function as Laboratory representative with support for MIS, marketing, retention of key accounts, compliance, billing, and QA
  • As member of Business Development team, support projects to promote radiology services

Education

Bachelor of Science -

Clark University
Worcester, MA

Masters - Health Science

Northeastern University
Boston, MA

MBA -

Clark University
Worcester, MA

SHINE Counselor Certification -

Skills

  • High level customer service
  • Customer engagement
  • Problem resolution
  • Team collaboration
  • HIPAA/patient confidentiality
  • Process improvement
  • Compassion
  • Microsoft Office (Word/Excel/Power Point)
  • Web-based applications/Tracking applications
  • Work well with staff/physician/management
  • Commitment to quality for all functions
  • Positive Attitude
  • Teamwork and Collaboration
  • Computer Skills
  • Relationship Building

Affiliations

American Association of Physician Liaisons

Certification

SHINE COUNSELOR, 2024

  • [Name of Certification] [Issuing Organization] [Year Month]

Timeline

Physician Outreach Manager

BIDL NEEDHAM
01.2020 - 01.2024

Business Development Manager

NASHOBA VALLEY MEDICAL CENTER
01.2015 - 01.2020

Account Manager/Physician Relations

NEPA/Life Labs/Mercy Medical Center
01.2011 - 01.2015

Account Manager

Caretenders
01.2010 - 01.2011

Physician Liaison – Business Development

MetroWest Medical Center
01.2001 - 01.2010

Masters - Health Science

Northeastern University

MBA -

Clark University

SHINE Counselor Certification -

Volunteer

Bachelor of Science -

Clark University

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Virginia M. Leonard