Virginia Montano
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Catholic Community Services, excelling in client intake and data entry. Recognized for enhancing customer satisfaction through compassionate communication and critical thinking. Adept at managing multi-line phone systems and resolving conflicts, ensuring a seamless experience for clients and colleagues alike.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
In -Take Specialist
Catholic Community Services
08.2023 - 12.2024
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Receptionist Supervisor
Scarlett Roofing
01.2017 - 07.2023
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Banquet Server
The Party Staff
12.2016 - 10.2017
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Carried out professional service, retaining polite and friendly approach at all times.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
Education
Associate of Science - Business Management
Brookline College
Tucson, AZ05-2010
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Client intake
- Empathic communication
- Appointment scheduling
- Multi-line phone systems
- Microsoft office
- Customer service
- Active listening
- Problem-solving
- Client screening
- Application processes
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
In -Take Specialist
Catholic Community Services
08.2023 - 12.2024
Receptionist Supervisor
Scarlett Roofing
01.2017 - 07.2023
Banquet Server
The Party Staff
12.2016 - 10.2017
Associate of Science - Business Management
Brookline College
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