Overview
Work History
Education
Skills
Timeline
Generic

Virginia Moore

Greenbelt,MD

Overview

7
7
years of professional experience

Work History

Customer Support Agent

Alorcia Remote
03.2019 - 10.2023
  • Facilitated customer understanding of health insurance choices, aiding in informed decision-making
  • Supported individuals in enrolling in well-suited health insurance plans
  • Delivered comprehensive details on diverse coverage options and associated benefits
  • Directed customers through the enrollment process with clarity and guidance
  • Maintained precision in data entry for customer information to ensure accuracy.

Registered Behavior Technician (RBT)

Autistic ABA Therapy
Laurel, MD
04.2017 - 01.2019
  • Conduct therapy sessions to address clients' mental health concerns
  • Develop personalized treatment plans based on clients' needs and goals
  • Collaborate with clients to establish achievable therapeutic objectives
  • Regularly review and adjust treatment plans as necessary
  • Maintain accurate and detailed data entry for each client's records
  • Document daily notes summarizing each therapy session
  • Record clients' progress and any changes in their mental health status
  • Ensure confidentiality and privacy in handling client information.

Data Entry Clerk

MGM Resorts International
Oxon Hill, MD
02.2017 - 06.2018
  • Proficient in the accurate collection of money from machines and tables, demonstrating a strong understanding of cash handling procedures and protocols
  • Conducted thorough and precise counting of money collected, ensuring accuracy and reliability in financial transactions
  • Demonstrated a keen attention to detail in data entry duties, emphasizing accuracy and completeness in recording financial transactions and related information
  • Maintained organized records of collected money, contributing to effective financial tracking and reporting
  • Conducted data entry for various financial transactions, ensuring the proper recording of amounts, dates, and relevant details
  • Applied meticulous attention to detail in data entry tasks, minimizing errors and discrepancies in financial records.

Education

High School Diploma -

Fairmont Heights High School
Capitol Heights, MD
06-2009

Skills

  • Complaint Handling
  • Customer service excellence
  • Data Management
  • Customer Success Management
  • Report Generation

Timeline

Customer Support Agent

Alorcia Remote
03.2019 - 10.2023

Registered Behavior Technician (RBT)

Autistic ABA Therapy
04.2017 - 01.2019

Data Entry Clerk

MGM Resorts International
02.2017 - 06.2018

High School Diploma -

Fairmont Heights High School

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Virginia Moore