Virginia Mosely
Laurel,MS
Overview
12
12
years of professional experience
Work History
Overpayment Analyst
Parallon
03.2023 - Current
- Maintained accuracy in refund calculations, ensuring compliance with company policies and procedures.
- Collaborated with team members to develop best practices for handling complex refund scenarios.
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
Care Support Coordinator
Community Health Systems
06.2022 - Current
- Manage incoming patient, insurance, and provider calls, schedule appointments, create patient cases, manage patient portal chat, message nursing staff.
Reception Supervisor
Women's Pavilion
01.2016 - 05.2022
- Manage front desk staff, check patients in, make appointments, verify insurance, take insurance copayments, collect surgery deposits, make payment arrangements, review collections report.
Paser Coordinator
Forrest General Hospital
12.2013 - 01.2016
- Verify and correct insurance, start insurance precertifications for timely claim filing, occasionally register patients.
Receptionist
Family Health Center
02.2012 - 11.2013
- Check patients in, make appointments, verify insurance, take insurance copayments, make payment arrangements, code visits and start the billing process.
Education
Liberal Arts - Healthcare Management and Psychology
Jones Co. Jr. College
12.2009
High School Diploma -
Laurel High School
05.2008
Skills
- Insurance Verification
- Billing
- Reception
Additional Information
Manage incoming member and provider support cases, via email, phone or chat, Manage all things care coordination, including but not limited to: creating patient charts, rescheduling appointments, executing prescription authorization forms, Analyze and troubleshoot technical issues submitted by members and providers, Coordinate with Product and Engineering teams in identifying, reporting, and resolving issues, as needed, Participate in special projects as directed by Product or Care Operations teams, This position reports to the Care Operations Manager
Awards
Employee of the Month at Family Health Center
Timeline
Overpayment Analyst
Parallon
03.2023 - Current
Care Support Coordinator
Community Health Systems
06.2022 - Current
Reception Supervisor
Women's Pavilion
01.2016 - 05.2022
Paser Coordinator
Forrest General Hospital
12.2013 - 01.2016
Receptionist
Family Health Center
02.2012 - 11.2013
Liberal Arts - Healthcare Management and Psychology
Jones Co. Jr. College
High School Diploma -
Laurel High School
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