Virginia Murphy
Elizabethtown,Kentucky
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Server
Toasted Yolk Cafe
Elizabethtown, KY
04.2023 - Current
- Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Followed health safety guidelines when preparing and serving food products.
- Stocked service areas with supplies during slow periods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Assisted in training new servers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Operated POS terminals to input orders, split bills and calculate totals.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Foster Care Provider
REACH of Louisville
Louisville, KY
12.2019 - Current
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Maintained confidentiality through stringent handling of charts and data.
- Collaborated with family members to provide stability for the child within their home environment.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Supervised visits between biological parents and their children while ensuring safety protocols were followed.
- Prepared monthly reports concerning progress and behavior of children for welfare agencies.
- Developed positive relationships with clients while maintaining professional boundaries.
- Participated in continuing education opportunities related to foster care services.
- Assisted in developing life skills such as budgeting, cooking, cleaning, job searching.
- Maintained accurate records of progress made by each child in the foster care system.
- Created daily schedules that incorporated educational, recreational, and therapeutic activities.
- Adhered to state policies regarding licensing requirements and regulations related to foster care services.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Established behavioral modification goals and assessed progress toward goals.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
Server
Texas Roadhouse
Elizabethtown, KY
10.2013 - 08.2020
- Took orders from customers accurately and in a timely manner.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed complaints to kitchen staff and served replacement items.
- Delivered food orders promptly and courteously.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees to perform duties.
Registrar
Liberty Regional Medical Center
Hinesville, GA
12.2003 - 11.2004
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Collected, evaluated and stored documents securely in permanent records.
- Facilitated communication between healthcare providers when transferring patient care responsibilities between services.
- Maintained accurate documentation of all patient encounters including diagnoses, treatments, medications prescribed and follow-up instructions.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Reviewed patients' records for accuracy and completeness of information in the electronic health record system.
- Utilized reporting system to print patient charts, labels and future appointments report.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Pushed computer cart to register patients at bedside and obtain account information.
- Completed day-to-day duties accurately and efficiently.
Patient Registrar
Baptist Health Hardin (Hardin Memorial Hospital)
Elizabethtown, KY
10.2000 - 05.2003
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered phones promptly and courteously while addressing patient inquiries related to registration matters.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Resolved discrepancies between hospital bills, payments received, and accounts receivable balances.
- Arranged hospital admissions for patients as required.
- Adhered to established departmental policies and procedures relating to patient registration processes.
- Set and managed patient appointment schedules using Meditech.
- Compiled and coded patient information or data in appropriate computer system.
- Completed relevant insurance and other claim forms.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Provided support to other departments within the organization as needed including admitting, medical records, billing office.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
- Screened patients before and during admissions processes.
Education
Associates Degree in MicroComputer Applications - Computer Applications
RETS Electronic Institute
Louisville, KY06-1998
Some College (No Degree) - Medical Coding and Billing
ATA College
Louisville, KYSkills
- Guest Engagement
- Guest Relations Management
- Dining Customer Service
- Check Payment Processing
- Positive and Professional
- Cash Handling
- Point of Sale (POS) System Operations
- Effective Customer Upselling
- Sales Techniques
- Information Collection
- Maintaining Records
- Information Documentation
- Data Entry
- Insurance Verification
- Medical Terminology
- Appointment Scheduling
- Medical Billing
- Medical Coding
- CPT Coding
- Customer Service
- Problem-Solving
- Critical Thinking
- Flexible Schedule
- Time Management
- HIPAA Compliance
- Collaboration and Teamwork
- Relationship Building
- Organization and Time Management
- Computer Proficiency with Excel, Power Point and Word
- Adding Machine and Cash Register
- Proficiency with multiple customer service programs
- CPR Certified
Timeline
Server
Toasted Yolk Cafe
04.2023 - Current
Foster Care Provider
REACH of Louisville
12.2019 - Current
Server
Texas Roadhouse
10.2013 - 08.2020
Registrar
Liberty Regional Medical Center
12.2003 - 11.2004
Patient Registrar
Baptist Health Hardin (Hardin Memorial Hospital)
10.2000 - 05.2003
Associates Degree in MicroComputer Applications - Computer Applications
RETS Electronic Institute
Some College (No Degree) - Medical Coding and Billing
ATA College
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