Virginia Nelson

Business Development Coordinator: 07/2022 - Present

• Collaborate with C-level leadership to develop and execute strategic plans.
• Act as a liaison between the sales team, other departments, and leadership team.
• Optimize sales processes and workflows and implement sales tools for efficiency.
• Organize sales events, meetings, trainings, and reporting to guide decision-making.
• Aid in recruitment and training of sales team members.

Client Engagement & Sales Coordinator: 08/2022 - Present

• Engage leads to asses needs and budgets, coordinating sit visits for estimators.
• Prepare RFP responses, oversee bidding processes, and track performance.
• Manage client relationships and contracts.

Proposal Coordinator: 06/2023 - Present

• Create and submit tailored proposals for local and national opportunities, ensuring timely delivery and follow up on client feedback.
• Maintain and update comprehensive proposal library.

Franchise Consultant: 01/2021 - 05/2023

• Qualified leads and provided customer support for franchise sales as a brand ambassador.
• Performed detailed account management and data entry.
• Developed franchise territories franchise and reported sales objectives.

• Supported the Store Manager with daily operations, including opening/closing, cash handling, inventory management, staff supervision and training, and ensuring compliance with company policies and procedures.
• Ensured a positive shopping experience by addressing customer inquiries, resolving complaints, and promoting prompt service.
• Enforced loss prevention measures to minimize inventory discrepancies.
• Managed staff scheduling to optimize coverage while adhering to budget constraints.

• Responded promptly to customer inquiries and resolved complaints via phone and email, escalated issues as needed.
• Assisted clients with order placement, payment processing, and status updates to ensure accurate and efficient fulfillment, identified up-sell opportunities based on client needs and purchase history.
• Maintained accurate CRM records of client interactions and transactions.

• Welcomed clients and vendors, managed inquiries, and directed calls to appropriate staff, escalating complex issues to management.
• Assisted clients with registration, payment processing, and appointment scheduling.
• Maintained and updated client CRM records ensuring accurate documentation.
• Performed administrative tasks, including filing, managing mail distribution, and maintaining public areas.