Virginia Noel
Las Vegas,NV
Summary
With a proven track record at Americold Logistics, I excelled in enhancing IT infrastructure and customer satisfaction through expert account management and support. Skilled in Active Directory administration and exceptional customer service. Detail-oriented individual. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues with account provisioning and terminations.
Overview
25
25
years of professional experience
Work History
IT Services Support Specialist
AmeriCold Logistics
08.2009 - 11.2024
- Established user accounts, granting appropriate permissions based on role requirements within the organization.
- Main focus was account provisioning.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Used ticketing systems to manage and process support actions and requests.
- Evaluated emerging technologies to identify opportunities for enhancing current IT infrastructure capabilities. Worked with the WMS teams on upgrades for Power and P2 systems. Updated applications to meet new system requirements. Created all new user accounts for each upgrade.
- Assisted on account terminations to ensure the terminations were completed in a timely manner for sox compliance.
- Enhanced system efficiency by troubleshooting and resolving technical issues for end users.
- Performed quality assurance checks on accounts created to ensure accounts were created with correct permissions.
Help Desk Supervisor
MGM Mirage
06.1999 - 06.2009
- Used ticketing systems to manage and process support actions and requests.
- Compiled and accurately entered data for each customer encounter to record in system.
- Provided basic end-user troubleshooting and desktop support.
- Managed help desk consisting of 10 employees and conducted performance evaluations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Scheduled staff and delivered training materials and information.
- Visited the MGM Mirage hotels to review end user support expectations.
Skills
- Ticketing system experience
- Application support
- Active directory administration
- Customer service
- Ticket management
- Data entry
- Service support
- User support
- User credential management
Timeline
IT Services Support Specialist
AmeriCold Logistics
08.2009 - 11.2024
Help Desk Supervisor
MGM Mirage
06.1999 - 06.2009
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