Virginia Norwood
Columbus,US
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Overview
46
46
years of professional experience
Work History
Customer Service Advisor
Stanley Steemer International
Dublin, OH
05.2018 - Current
- Participated in regular training sessions to stay abreast of new products and services.
- Ensured timely and professional communication with customers via phone, email, and live chat.
- Assisted customers in selecting products and placing orders.
Work at Home Representative
NCO Financial Systems, Inc
Columbus, US
12.2013 - 11.2014
- Answer incoming calls from patients and insurance representatives in a professional polite, and courteous manner
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs, systems, and procedures
- Track daily payments and payment arrangements
Medical Billing Analyst
NCO Financial Systems, Inc
Columbus, US
04.2005 - 11.2014
- Answer incoming calls from patients and insurance representatives in a professional polite, and courteous manner
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs, systems, and procedures
- Track daily payments and payment arrangements
- Maintain diplomacy and tact when dealing with upset or escalated calls
- Provide feed back to management concerning possible problems or areas of improvement.
Customer Sales Support Specialist
AT&T
Worthington, US
08.1994 - 09.2002
- Worked under severe time constraints diffusing irate customers while remaining courteous in adverse situations
- Established a good rapport with customers resulting in exceptional service
- Research, identify and correct billing errors
- Establish and update customer billing records.
Reports Clerk - Technical Service Manangement
AT&T
Columbus, US
09.1987 - 08.1994
- Effectively communicate with all levels within and outside of Operator Services
- Analyze problem situations and facilitate problem solutions
- Successfully completed Management Assessment.
Service Assistant Aide/Operator Services
AT&T
Columbus, US
06.1978 - 08.1987
- Assisted telephone operators with irate customers and completion of calls
- Trained Operators on new procedures and services for telephone customers
- Connected emergency calls to the appropriate agency.
Education
Some College Coursework Completed -
Columbus State Community College
Skills
- Microsoft Office
- Customer service excellence
- Call Center Operations
- [Product or Service] support
- Work Order Preparation
- Appointment Scheduling
Timeline
Customer Service Advisor
Stanley Steemer International
05.2018 - Current
Work at Home Representative
NCO Financial Systems, Inc
12.2013 - 11.2014
Medical Billing Analyst
NCO Financial Systems, Inc
04.2005 - 11.2014
Customer Sales Support Specialist
AT&T
08.1994 - 09.2002
Reports Clerk - Technical Service Manangement
AT&T
09.1987 - 08.1994
Service Assistant Aide/Operator Services
AT&T
06.1978 - 08.1987
Some College Coursework Completed -
Columbus State Community College
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