Virginia Ortego

- Issuing licenses and permits

- answering public inquiries

- handling correspondence and acting as

a point of contact for residents

- collecting and recording fees and payments

- billing of gas and water utilities

- answering calls, responding to emails,

managing mail.

- organizing and ordering inventory/supplies

- scheduling usage of facilities as well as

organizing events.

- receive and process citizen request/complaints

- supporting the Town Clerk in coordinating

administrative functions and managing municipal operations effectively.

- assigning standardized codes

(ICD 10, CPT, HCPCS) to medical diagnosis,

procedures and treatments based on patient

documentation.

- preparing and submitting medical claims

to insurance companies (Private, MCD, MCR)

- tracking the status of claims, following up

on unpaid claims, and addressing denials

or errors.

- posting payments received from insurance

companies and patients to the appropriate

accounts.

- handling patient inquiries about their bills,

explaining charges and setting up payment

plans

- adhering to healthcare regulations including

HIPAA, and staying up to date on coding

guidelines and insurance requirements

- tracking billing metrics, reviewing claims

for accuracy, and preparing reports on

billing practices

• Administered medications, injections and vaccinations according to physician directives.
• Assisted in patient examinations and documented vital signs accurately.
• Managed patient scheduling and coordinated follow-up appointments
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained patient medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• All functions of the medical office clinical and clerical

• Streamlined scheduling process to enhance client appointment management and staff efficiency.
• Managed inventory systems, ensuring optimal stock levels and minimizing waste in salon operations.
• Coordinated team training sessions to improve service delivery and enhance employee performance.
• Developed customer feedback protocols, fostering continuous improvement in service quality.
• Oversaw financial reporting processes, maintaining accuracy in budgeting and expense tracking.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Mentored junior administrative staff, promoting professional growth and enhancing team productivity.
• Optimized office space utilization, leading to more efficient and productive work environment.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

• Administered patient care, ensuring comfort and safety in clinical environment.
• Assisted physicians with examinations, procedures, and patient education initiatives.
• Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
• Coordinated scheduling of appointments, optimizing physician availability and patient access.
• Conducted patient intake assessments and recorded medical histories accurately.
• Assisted healthcare providers during examinations, ensuring efficient workflow and patient comfort.
• Administered medications and injections per physician's orders, maintaining strict adherence to protocols.
• Educated patients on treatment plans, medication usage, and preventative care strategies effectively.
• Managed appointment scheduling and follow-up communications to optimize patient flow.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Managed prescription refills requests promptly resulting in better medication adherence among patients.
• Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
• Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
• Assisted with patients, supported physical, and emotional needs across multiple sites and locations.
• Taught patients about medications, procedures, and care plan instructions.
• Prepared and administered medications to alleviate patient symptoms.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Oriented and trained new staff on proper procedures and policies.

• Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
• Facilitated continuity of care through timely coordination of referrals to specialists or other healthcare providers as directed by the attending physician.
• Conducted pre-authorization checks for insurance claims, ensuring timely reimbursements and minimizing denials.
• Enhanced clinical operations by assisting physicians with patient examinations, diagnostic tests, and treatments.
• Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Conducted patient intake assessments and recorded medical histories accurately.
• Administered medications and injections per physician's orders, maintaining strict adherence to protocols.
• Educated patients on treatment plans, medication usage, and preventative care strategies effectively.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Expedited check-in processes while maintaining a high level of privacy by gathering pertinent information from patients before their appointments began.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Collaborated with other healthcare professionals such as nurses and pharmacists to coordinate optimal care plans for patients.
• Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
• Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.

• Assisted in sample preparation and analysis, ensuring adherence to safety protocols.
• Conducted routine laboratory tests, maintaining accuracy and consistency in results.
• Trained new laboratory personnel on equipment operation and safety regulations, fostering a knowledgeable team environment.
• Handled hazardous materials responsibly following proper waste disposal procedures to minimize environmental impact.
• Actively participated in lab safety inspections, identifying potential hazards and implementing corrective actions promptly.
• Maintained documentation on tests performed in lab.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Enhanced lab safety measures by conducting regular equipment maintenance and implementing updated protocols.
• Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
• Prepared samples for shipping and disposed of bodily fluids in proper containers.
• Served as a reliable source of information for colleagues seeking assistance or clarification on laboratory procedures or equipment use.
• Improved laboratory efficiency by streamlining sample processing and data recording procedures.
• Maintained accurate and up-to-date laboratory records, ensuring compliance with institutional guidelines and facilitating audits when necessary.
• Trained new laboratory personnel on standard operating procedures, ensuring consistent performance across team members.
• Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
• Managed inventory levels effectively by tracking supply usage and placing orders for required materials before depletion.
• Maintained safe, tidy and organized laboratory environment for accurate test results.
• Performed testing and quality control using approved laboratory procedures and instrumentation.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Participated in lab meetings and project presentations.
• Performed venipuncture and capillary draws to collect blood samples efficiently.
• Ensured compliance with safety protocols during specimen collection and handling.
• Trained junior staff on best practices for blood collection and patient care.
• Oversaw inventory management of phlebotomy supplies, ensuring availability for daily operations.
• Collaborated with healthcare teams to streamline patient flow during high-volume periods.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Organized daily work based on collection priority.
• Addressed questions and concerns to educate patients on collection process and procedures.
• Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
• Assisted in training and onboarding new phlebotomists.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.