Virginia Perez
Galena Park,TX
Summary
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering over 30 years of related experience, diligent nature in call center operations.
Overview
37
37
years of professional experience
Work History
Medical Office Specialist
HCA-Houston Women's Care Associate's
03.2023 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for 12-physicians OGBYN medical facility, scheduling appointments, and handling patient inquiries.
Customer Service-Insurance Representative
Houston Women's Clinic
05.2012 - 07.2022
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of business.
- Position included but not limited to scheduling, and rescheduling over 100 appointments, patient registrations. Obtained insurance information to ensure proper billing, contacted third party carriers to confirm patient edibility.
- Scanning of medical records into EMR.
- After hour call assignment.
Special Account Coordinator
Kelsey-Seybold Clinic
01.1988 - 11.2012
- Special Account Coordinator: Served a direct liaison for 5 employer groups designated as Special Accounts, assessing corporate services. Account management included but not limited to booking appointments, including annual physicals, drug screens, corporate exams, foreign travel immunizations, and results reporting.
- Workers Compensation Representative: Served as a direct contact for over 20 employer groups and their employees. Account management included but not limited to booking appointments and obtaining work related information to ensure proper billing.
- Patient Account Analyst/Financial Review: Served as a direct contact for clinic and patients. Contacted third party carriers to verify patient eligibility and confirm authorizations.
- Medical Records Clerk: Answered incoming calls, maintained open lines of communication to ensure timely response to patient inquiries.
Education
No Degree - Surgical Technology
Houston Community College
Houston, TX08.1982
High School Diploma -
Incarnate Word Academy
Houston, TX08.1981
Skills
- Bilingual-Spanish
- CPR/BLS Certified
- Medical Terminology
- Administrative Office Support
- Insurance Verification
- Inbound/Outbound Calling
- Data Entry
- Efficient and Detailed Oriented
- Verbal and Written Communication
- Time Management
- Patient Data Confidentiality
- Appointment Setting
- Patient Registration
- EMR/Scanning
Languages
Spanish
Professional Working
References
References:
- Christine Brawdy / Clinic Manager / (713) 795-1000
christine.brawdy@hcahealthcare.com
- Sheila Venkatesh / (713) 412-1981
venkatesh.sheila@gmail.com
Timeline
Medical Office Specialist
HCA-Houston Women's Care Associate's
03.2023 - Current
Customer Service-Insurance Representative
Houston Women's Clinic
05.2012 - 07.2022
Special Account Coordinator
Kelsey-Seybold Clinic
01.1988 - 11.2012
No Degree - Surgical Technology
Houston Community College
High School Diploma -
Incarnate Word Academy
Similar Profiles
Lizeth CabiativaLizeth Cabiativa
Medical Office Specialist at HCA Institute For Women's Health And BodyMedical Office Specialist at HCA Institute For Women's Health And Body
Rebecca KahnRebecca Kahn
Medical Office Specialist at HCA Institute For Women's Health And BodyMedical Office Specialist at HCA Institute For Women's Health And Body
Angela BurgettAngela Burgett
EVS Tech at HCA Houston Healthcare SoutheastastEVS Tech at HCA Houston Healthcare Southeastast