Summary
Overview
Work History
Education
Skills
Timeline
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Virginia Pizarro

Summerfield,FL

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

9
9
years of professional experience

Work History

Administration Officer

All Weather Heating & Cooling
05.2021 - Current
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Closely monitored dispatch board to triage and prioritize over all daily calls.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Provided customers with information on products and services.
  • Managed customer accounts and invoicing.

Shipping Coordinator

Dixie Metal Products
01.2018 - 09.2020
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reviewed paperwork to determine priorities and set schedules.
  • Monitored and tracked shipments to determine timely delivery and minimize delays.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Researched and identified potential new shipping vendors to explore options and acquire best rates.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Store Manager

Neighborhood Storage Center
01.2015 - 09.2018
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Developed and implemented marketing strategies to increase occupancy rates.

Education

Bachelor of Science - Business Management

Rasmussen College
Ocala
07.2015

Associate of Science - Legal Assistant

City College
Gainesville, FL
06.2006

Criminal Justice

St Augustine Tech
Saint Augustine, FL
06.1995

Skills

  • Documentation
  • Daily Ledgers
  • Business Correspondence
  • Operational Standards
  • Letters and Documentation
  • Correspondence Typing
  • File Maintenance
  • Digital Databases
  • Microsoft Applications
  • Appointment Booking
  • Customer Relations

Timeline

Administration Officer

All Weather Heating & Cooling
05.2021 - Current

Shipping Coordinator

Dixie Metal Products
01.2018 - 09.2020

Store Manager

Neighborhood Storage Center
01.2015 - 09.2018

Bachelor of Science - Business Management

Rasmussen College

Associate of Science - Legal Assistant

City College

Criminal Justice

St Augustine Tech

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Virginia Pizarro