Virginia Pope
Murfreesboro,TN
Summary
Results-driven Senior Travel Partner, excelling in accounts receivable and financial reporting. Proven track record in securing overdue payments and enhancing billing accuracy. Skilled in Excel and client management, fostering strong relationships while maintaining policies and accuracy.
Overview
10
10
years of professional experience
Work History
Senior Travel Partner
Loews Hotels & Co
Franklin, TN
09.2022 - Current
- Manage clients' accounts through weekly billing, collections, and payment applications.
- Maintain monthly billing for VIP House account clients with white-glove service.
- Assist new team members with efficiency best practices.
- Execute billing tasks and record information in company databases.
- Identified, researched, and resolved billing variances to maintain accurate billing and account aging.
- Provide exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Generate detailed financial reports for management review, highlighting trends for audit review.
- Collaborate with other departments to ensure accurate invoicing and resolve discrepancies promptly.
- Conducted regular reviews of aging reports, identifying past-due balances and potential financial patterns of clients.
- Developed strong relationships with clients, fostering trust and effective communication regarding billing matters.
- Processed clients' payments on a weekly basis.
- Managed a high volume of invoices, prioritizing workload to meet deadlines and maintain cash flow.
- Prepared reports to present at a monthly credit meeting.
- Prepared end-of-month reports for corporate submission.
Dispatcher/Senior Accounts Receivable Clerk
DMW Expedite
Smyrna, TN
04.2018 - 12.2021
- Led a collections project securing 130k in overdue payments.
- Processed payment applications up to 250k/month for 350+ customers(US & Canada).
- Coordinated timely dispatch of shipments, optimizing delivery routes for efficiency.
- Managed communication between drivers and clients, ensuring accurate information flow.
- Monitored vehicle locations using GPS tracking systems to enhance service reliability.
- Resolved customer inquiries and issues promptly, maintaining high satisfaction rates.
- Oversaw reconciliation of accounts to maintain accurate financial records and resolve discrepancies.
- Developed and implemented streamlined processes for accounts receivable workflows, enhancing efficiency.
Data-Entry Clerk
NEC Vantec Hitachi
Murfreesboro, TN
10.2016 - 04.2018
- Entered data into company systems with high accuracy and attention to detail.
- Managed electronic filing systems, ensuring organized and accessible records.
- Conducted regular audits of data entries to maintain integrity and consistency.
- Assisted in training new employees on data entry protocols and software usage.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved them in the database to keep records of essential organizational information.
Education
Associate of Arts - English Literature
Motlow State Community College
Smyrna05-2020
Skills
- End-of-month reporting
- Financial reporting
- Accounts receivable
- Excel proficiency
- Collections
- Account reconciliation
- Skilled in accurate invoicing
- Cross-functional team collaboration
- Financial Auditing
- Client management
- Cash application
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Travel Partner
Loews Hotels & Co
09.2022 - Current
Dispatcher/Senior Accounts Receivable Clerk
DMW Expedite
04.2018 - 12.2021
Data-Entry Clerk
NEC Vantec Hitachi
10.2016 - 04.2018
Associate of Arts - English Literature
Motlow State Community College