Virginia Privado
Summary
Customer service professional experienced in identifying and selling products based on customer needs and processing credit card and cash transactions. Skilled in using computers and handheld devices. Delivers quality customer checkout experience. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level store manager position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Agent
First Acceptance Insurance
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Receptionist/Cashier
Wischnewsky Dodge
11.2020 - 03.2022
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Verified prices and calculated totals using scanners
- Collected payment for customer purchases
- Scanned service and part tickets
- Filed deals
- Shipped funding deals.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Associate of Science - Criminal Justices
Lone Star
Hunstville, TX05.2027
High School Diploma -
Huntsville High School
Hunstville, TX07.2020
Skills
- Reception desk management
- Greet visitors
- Answer telephone calls
- Organization
- Customer relations
- Motivation
- Creative thinking
- Customer Service
- Licensed Insurance Agent
- Professionalism and Ethics
- Quotes and sales
- Client needs analysis
- Negotiation
- Relationship Building
- Customer Complaint Resolution
Certification
- CNP - Certified Notary Public
- Licensed Property and Casualty 2022-2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Agent
First Acceptance Insurance
03.2022 - Current
Receptionist/Cashier
Wischnewsky Dodge
11.2020 - 03.2022
Associate of Science - Criminal Justices
Lone Star
High School Diploma -
Huntsville High School
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