Virginia Rainey
Colorado Springs,CO
Summary
Professional patient services expert prepared for seamless coordination of patient care. Proven ability to enhance patient experiences by managing schedules, verifying insurance, and maintaining accurate records. Valued team collaborator with focus on achieving results and adapting to changing needs. Skilled in communication, organization, and problem-solving.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator
CORA
05.2024 - 06.2025
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Used [Software] to maintain electronic patient files, successfully maintaining over [Number] patient files.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Bank Customer Service Representative
Community Bank Camp Zama Japan
10.2020 - 06.2023
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
Customer Service Representative
AAFES Exchange
12.2019 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift manager
Exchange
10.2018 - 10.2019
- Duties, Accomplishments and Related Skills:
- Oversee all in-store operations, supervise employees' activities, organize and arrange schedules, and manage a variety of administrative tasks.
- Overall care of staff and their well being.
- Presentation of store and advertising displays.
- Recruiting, performance management, and workplace scheduling.
- Product management, including ordering, receiving, price changes, handling damaged products, and returns.
Sr Store Associate/Ambassador
Exchange
10.2017 - 10.2018
- Duties, Accomplishments and Related Skills:
- Improved store efficiency with thorough knowledge of store policies, procedures, and product offerings.
- Resolved complex customer issues professionally while adhering to company guidelines, ensuring a satisfactory outcome for all parties involved.
- Cultivated strong relationships with repeat customers, leading to increased loyalty and return visits.
- Promote the military star card, train employees and assist with tabling and any events.
Store Representative
Exchange
08.2016 - 10.2017
- Assisting customers
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Assisted in training new hires, helping them become proficient in store policies, procedures, and product knowledge.
- Duties, Accomplishments and Related Skills:
- Cashier
- Customer service
- Train employees
Education
High School -
Westover High School
Fayetteville, NCSkills
- Patient registration
- Strong organization
- Appointment scheduling
- Insurance verification
- Customer service
- HIPAA compliance
- Medical billing
- Patient confidentiality
- Patient check-in
- Phone and email etiquette
- Relationship building
- Money handling
- Verbal and written communication
Onboarding processes
Employee relations
Workforce planning
Labor law compliance
Compensation analysis
Payroll management
Benefits administration
HR software proficiency
Background checks
Recruitment strategies
Team player
Maintaining files
Computer literacy
Data entry proficiency
Document preparation
Teaching
Recruitment assistance
Timeline
Patient Services Coordinator
CORA
05.2024 - 06.2025
Bank Customer Service Representative
Community Bank Camp Zama Japan
10.2020 - 06.2023
Customer Service Representative
AAFES Exchange
12.2019 - 10.2020
Shift manager
Exchange
10.2018 - 10.2019
Sr Store Associate/Ambassador
Exchange
10.2017 - 10.2018
Store Representative
Exchange
08.2016 - 10.2017
High School -
Westover High School
Section name
- Availability:Job Type: Permanent, Temporary, Intermittent
- Work Schedule: Full-Time, Part-Time, Intermittent
- Desired locations: Colorado Springs, CO