VIRGINIA RAMIREZ RAMOS
Brooklyn,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Receptionist position. Ready to help the team achieve company goals.
Overview
8
8
years of professional experience
Work History
Receptionist Assistant
Livingston Physical Medicine
09.2021 - Current
- Reschedule appointments and make appointments for patients
- Calling patients to remind them of their appointment
- Shared information about office hours, procedures, and requirements to resolve walk-up and telephone questions.
- Answered incoming office calls over multi-line system and answer questions.
- Answer telephone calls to provide information and set up appointments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Greeted customers in a friendly and professional manner over the phone.
- Answered and directed incoming calls using a multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Processed/scanned patient intake forms.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Trained new staff on reception protocols and customer service standards.
Packer
Amazon
11.2020 - 09.2021
- Performed final checks to detect defective items, maintaining accurate records of materials, shipments, and packing.
- Reviewed and analyzed all records of incoming/outgoing deliveries for count and condition.
- Loaded and unloaded packages from vehicles, verified shipments, and completed documentation.
- Ensured packages contained correct products and supplies before completing packaging processes.
- Inspected all boxes, crates, and packages for correct labeling.
- Met goals by completing orders quickly.
- Packed parts into individual boxes and marked them appropriately to ensure safety of products.
- Loaded and unloaded trucks, organized documents, and kept information on receipt, storage, and distribution.
- Notified Supervisor when quality issues or machine operability problems arose.
Cashier
Pomegranate
09.2019 - 10.2020
- Solved complaints by customers and issued credits for returned merchandise.
- Answer main phone lines, direct calls and address basic question such as where to find desired products.
- Accommodated customers with the return of their unwanted items.
- Aiming to ensure that every customer receives outstanding service by providing a friendly environment.
- Memorized entire line of company products and services, including prices and special discounts.
- Remained courteous and calm, even during moments of customer dissatisfaction
- Answered questions regarding [Type] products.
Cashier
BRA. Corp
10.2017 - 09.2019
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Trained new team members in cash register operation, stock procedures and customer service
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Helped customers find specific products, answering questions and offering advice
- Learned roles of other departments to provide coverage and keep store operational
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Answered questions regarding [Type] products.
Education
High School Diploma -
Abraham Lincoln
Brooklyn, Ny06.2020
Skills
- Skilled animal care background working with animals such as Dogs, Cats, Birds, and Hamsters Proven expertise in monitoring conditions, maintaining cleanliness, and documenting daily activities Good communication, observational, and teamwork abilities
- Well-trained cashier with 2 years of experience Continually expanding knowledge to solve any issues quickly and more effectively
Timeline
Receptionist Assistant
Livingston Physical Medicine
09.2021 - Current
Packer
Amazon
11.2020 - 09.2021
Cashier
Pomegranate
09.2019 - 10.2020
Cashier
BRA. Corp
10.2017 - 09.2019
High School Diploma -
Abraham Lincoln