Virginia Riddell

Pharmacist Manager, Staff Pharmacist

Walgreens

08.2003 - Current

Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
Educated patients about possible drug interactions and gave special administration instructions.
Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
Improved patient outcomes by providing comprehensive medication therapy management and counseling.
Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
Educated patients on proper medication use.
Collaborated with store management team members on merchandising initiatives, boosting sales of non-prescription products.
Supervised the ordering process for pharmaceuticals while monitoring stock levels to prevent shortages or overstocking situations.
Assisted customers in selecting appropriate over-the-counter products based on their symptoms and medical history.
Enhanced pharmacy efficiency with accurate prescription processing, medication dispensing, and drug utilization review.
Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
Many roles served from floating pharmacist , to staff pharmacist to pharmacy manager