Virginia Rincon
Los Angeles,CA
Summary
Hairstylist with proven expertise in customer service in a salon and office environment. Elevating client satisfaction through exceptional service. Skilled in Microsoft Word, front office duties, social media promotion, sanitation practices and committed to continuous education to consistently deliver outstanding results and enhance team performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Master Hairstylist
Salon 1085
01.2021 - Current
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Promoted products and services on social media platforms
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Initiated and engaged clients in conversations as part of customer service.
- Increased revenue through effective customer service and inventory management.
- Demonstrated thorough knowledge of all salon products and services.
Receptionist
Salon 1085
03.2017 - 04.2020
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors and clients a positive first impression.
- Answered phone promptly and directed incoming calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Front Desk Manager
El Sol Enterprises
01.2011 - 03.2015
- Managed front desk
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Customer service
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
High School Diploma -
King Drew Medical Magnet High School of Medicine
Los Angeles, CA06.2002
Skills
- Customer service
- Microsoft Office
- Scheduling and Calendar Management
- Client Billing
- Social media promotion
- Continuing education
- Oral and written communication
Certification
Cosmetologist
Languages
Spanish
Full Professional
English
Full Professional
Software
Microsoft Office
Timeline
Master Hairstylist
Salon 1085
01.2021 - Current
Receptionist
Salon 1085
03.2017 - 04.2020
Front Desk Manager
El Sol Enterprises
01.2011 - 03.2015
High School Diploma -
King Drew Medical Magnet High School of Medicine
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