Virginia Roantree

• Oversaw daily scheduling and assignment of tasks, optimizing staff allocation for maximum productivity.
• Maintained adherence to safety regulations, reducing risk of workplace accidents or injuries.
• Collaborated with hotel management to develop and implement housekeeping policies and procedures.
• Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.
• Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
• Streamlined housekeeping operations for improved efficiency, leading to increased guest satisfaction scores.
• Enhanced guest satisfaction by implementing efficient housekeeping processes and maintaining high cleanliness standards.
• Addressed guest concerns promptly and professionally, demonstrating commitment to customer service excellence.
• Mentored and developed housekeeping staff, resulting in more cohesive and effective team.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Communicated repair needs to maintenance staff.
• Increased employee performance through effective supervision and training.
• Adhered to safety protocols by enforcing proper equipment usage.
• Worked with front desk to respond promptly to all guest requests.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
• Ensured cleanliness of rooms and that they were up to standard
• Notified maintenance of any issues and checked on repairs
• Assessed safety and compliance concerns through diligent buildings, rooms and equipment inspections.
• Educated staff on safety and quality improvement strategies to uplift standards.
• Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
• Ensured compliance with industry regulations through meticulous attention to detail during inspections.
• Followed safety protocols while handling hazardous materials.

• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Supported front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
• Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
• Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel's commitment towards excellence.
• Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
• Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
• Assisted colleagues during peak periods or staff shortages, promoting teamwork within our department.
• Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
• Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
• Leveraged problem-solving skills to address unexpected challenges quickly without compromising quality of service.
• Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
• Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
• Changed bed linens and collected soiled linens for cleaning.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

• Monitored office workflow and administrative processes to keep operations running smoothly.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Kept record of CNA, Nursing, and Physical Therapy licensing and ensured were up to date
• Scheduling of Nursing and CNA staff
• Interceded between employees during arguments and diffused tense situations.
• Assisted in recruiting, hiring and training of team members.
• Reported issues to higher management with great detail.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Completed bi-weekly payroll for employees.
• Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
• Ensured accurate payroll disbursements by closely monitoring tax deductions, benefit deductions, and garnishments.
• Improved employee satisfaction with timely resolution of payroll inquiries and concerns, fostering a positive work environment.
• Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
• Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
• Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
• Facilitated seamless onboarding of new hires by providing comprehensive training on timekeeping and payroll policies.
• Resolved payroll discrepancies quickly and successfully.
• Maintained strict confidentiality of all payroll information and records.
• Created new hire and termination documents for payroll.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Executed record filing system to improve document organization and management.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Performed general clerical duties
• Executed Accounts Payable
• Created and modified various documents using Microsoft Office and Excel
• Performed basic duties of the Admission and Human Resource departments and Payroll.
• Ensured visitors had a good first impression and positive experience.

• Maintained a safe and clean environment for residents through diligent housekeeping and sanitation practices.
• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
• Cleaned resident rooms, offices, waiting and common areas, sanitized floors, bathrooms, equipment and furniture according to infection control policies.
• Handled and disposed of waste and bio hazard waste using standard procedure.
• Maintained all cleaning equipment and supplies according to prescribed standards.
• Monitored inventory supplies and reported low quantities.
• Collected residents dirty laundry from designated areas.
Washed>washed linens and clothing using prescribed standards.
• Distributed clean linens and clothing to proper storage areas and resident rooms.

not employed because I took care of my terminally ill mother until she passed.

• Focused on customer service to drive sales
• Served as a role model for associates while leading sales floor coverage.
• Trained employees and assigned duties
• Analyzed daily and weekly sales plans and set plan goals
• Participated in daily conference calls.
• Maintained a selling focus while also supporting other store management in all aspects of store operations including opening and closing routines, money drops to the bank.
• My D.O.R. was visual presentation, which included coordinating floor sets while making sure the store had the proper marketing media in the proper designated ares.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Performed medical records management, including filing, organizing and scanning documents.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Taught patients about medications, procedures, and care plan instructions.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.