Virginia Rodriguez Vergara
CHICAGO,IL
Summary
With a proven track record at Amita/Ascension, I excel in staff management and process improvement, enhancing team productivity by over 30%. My strategic planning and customer service skills have fostered significant advancements in operational efficiency and client satisfaction, making me a dynamic leader focused on achieving and surpassing goals.
Forward-thinking Operations Specialist bringing 20+ years of expertise in the Health Care and Insurance related sector . Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Application software:, operating systems, built in utilities, Meditech, EPIC,
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Overview
33
33
years of professional experience
Work History
Supervisor OP Behavioral /Central Scheduling
Amita/Ascension
04.2004 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Adjunct Professor/Adjunct Psychology Professor
Saint Augustine College
08.2015 - 08.2021
- Taught Psychology courses, providing instruction to up to 20 undergraduate students.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Boosted class participation rates by fostering a positive and collaborative learning environment.
- Enhanced student comprehension by employing diverse teaching methods and incorporating multimedia resources.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation..
- Implemented innovative teaching methods to accommodate diverse learning styles and needs.
- Adapted course materials to accommodate diverse learning styles, resulting in notably higher student satisfaction rates.
- Used exams, quizzes and assignments to assess student comprehension.
- Contributed to curriculum development, ensuring course content met current academic and industry standards while also fostering critical thinking and problem-solving skills.
- Developed curriculum standards, lesson plans and syllabi.
Supervisor OP Registration and Central Scheduling
Our Lady of Resurrection Medical Center
04.2004 - 09.2005
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Conducted regular reviews of operations and identified areas for improvement.
- Observed packing operations to verify conformance to specifications.
Instructor
Computor System Institute,
03.2003 - 03.2004
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Instructed student seeking certification on healthcare insurance products /protocols.
- Physician medical billing, coding, HIPPA compliance, the scope of insurance products and guidelines. fraud and billing abuse guidelines. Coding compliance and billing forms ie, (UB92)-UB04/CPT-4. Grant verification on an accelerated course schedule.
Admitting /Business Office Manager
Methodist Hospital
03.1996 - 05.2002
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Directly responsible for the daily operational oversight Admitting registrations, verifications, processing information via the REVS program and Meditech hospital-wide system.
Manager of Admission and Business Office
University Hopital
09.1991 - 03.1996
- This writer was part of the initial start up with this new Psychiatric Hospital
- Participation with the Initial Medicare Accreditation process for 6 PHP programs along with all mandated inpatient guidelines.
- Setup systems to assure accurate and timely communication with staff members from satellite location timely information for accurate revenue capture on a timely basis
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Responsible for timely inpatient and PHP program billing on a monthly basis.
- Responsible for all prior approval and direct referral for inpatient admissions on a 24 hour basis.
- Responsible for the assurance that proper protocol and compliance were being followed
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Master of Science - Mental Health Counseling
Professional School of Psychology At Argosy Univer
Chicago, IL01-2013
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ01-2009
Associate of Science - Business Administration
Axia University
Texas City, TX01-2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Process improvement
- Curious minded
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Analytical thinking
- Team building
- Process monitoring and improvement
Languages
Spanish
Native or Bilingual
Interests
Gardening
Health
Reading
Learning
- Electronics and Circuit Building
- I enjoy helping others and giving back to the community
- Cooking
- Participating in local clean-up initiatives
- DIY and Home Improvement
- Artificial Intelligence (AI) and Machine Learning
Timeline
Adjunct Professor/Adjunct Psychology Professor
Saint Augustine College
08.2015 - 08.2021
Supervisor OP Behavioral /Central Scheduling
Amita/Ascension
04.2004 - Current
Supervisor OP Registration and Central Scheduling
Our Lady of Resurrection Medical Center
04.2004 - 09.2005
Instructor
Computor System Institute,
03.2003 - 03.2004
Admitting /Business Office Manager
Methodist Hospital
03.1996 - 05.2002
Manager of Admission and Business Office
University Hopital
09.1991 - 03.1996
Master of Science - Mental Health Counseling
Professional School of Psychology At Argosy Univer
Bachelor of Science - Business Administration
University of Phoenix
Associate of Science - Business Administration
Axia University
Similar Profiles
Ignacio A. VillalobosIgnacio A. Villalobos
Lead Physician Support at AMITA/Ascension Health/Knownwell HealthLead Physician Support at AMITA/Ascension Health/Knownwell Health
Edina CrittendenEdina Crittenden
Radiology Manager at Ascension/Amita/Presence Health Saint FrancisRadiology Manager at Ascension/Amita/Presence Health Saint Francis
Olga Estrada New Grad NurseOlga Estrada New Grad Nurse
MEDICAL ASSISTANT at AMITA HEALTH PEDIATRICSMEDICAL ASSISTANT at AMITA HEALTH PEDIATRICS