Virginia Ruyle

• Personally serving VIPs
• Coordinating with the Wedding Planner and Shift Captain
• Directing where to set up
• Taking notice of any new hires or “trials” and ensuring their training
• Depending on the assigned role for the specific wedding, Serving meals, directing servers, prepping and/or serving appetizers, and assorted beverages
• Quickly and efficiently, unloading the catering truck and organizing the removed items
• Prepping tables, wedding ceremony chairs, etc, &/or appetizers and glassware for the bar
• Decorating as needed
• Cutting the wedding cake (Only select staff are allowed to have the responsibility)
• As well as polishing tableware, executing complex napkin folds on a grand scale in a short time frame, and monitoring fellow event staff to ensure table sets are executed quickly and correctly
• Cleaning the venue space throughout the event
• Answering any questions from guests and assisting attendees when needed
• Reorganizing and breaking down any setups such as the bar, beverage stands, or food stands, after the event, and reloading the truck promptly
• Doing a closing sweep to ensure the venue is as clean if not cleaner than when we arrived

As a Bartender (TABC Certified):

• Quickly and efficiently, unloading all bar-related objects from the truck and organizing the removed items.
• Directing where to place the alcohol and verifying that all ordered alcohol has been delivered and accounted for.
• Verifying all equipment is onsite.
• Prepping the bar(s) & decorating the space
• Setting out a display &/or menu of the available beverages
• Setting up a water stand.
• Verifying if there are any signature cocktails and preparing them for drink passers.
• For toasts or if there is champagne or wine service: quickly prepare large quantities of glasses for all guests to be served.
• Keeping the bar tidy and stocked throughout the night.
• Quickly preparing a variety of drinks for a large quantity of guests at a fast pace for hours.
• Ensuring TABC guidelines are obeyed as well as venue rules and regulations by all bar staff present.
• Closing the bar on time and leaving the venue as it was upon arrival if not cleaner.

• Working in a fast paced environment
• Our store is in the top 40 best in the country in sales
• It is an extremely high traffic location (in-person & online)
• Great Customer Service with the following responsibilities:
• Have frequent contact with customers answering questions that may arise and ensuring all needs are met
• Resolving any customer concerns or complaints professionally and calmly, so that all customers leave satisfied
• Communicating effectively with all team members and management to resolve any problems that may affect the team’s harmony and ensure the team works smoothly
• Maintaining cleanliness and organization in the work environment at all times
• Inputting orders into a POS system and handling cash when needed
• Verifying the validity of bills
• Prepping all needed produce, meat, etc for the day
• Performing duties as a keyholder by Opening and Closing the store and sometimes even working open to close
• Frequent cash handling
• Balance out the cash drawer at the beginning of the shift
• Expediting large catering orders quickly and efficiently
• Preparing both cold and hot foods according to company cooking, sanitary, and safety standards
• Operating kitchen machinery such as slicers, knives, grills, etc
• Answering phone calls
• Assisting in the training of new hires
• Implementing new strategies to better the workflow and efficiency in the workplace

• Operating a multi-line phone to both contact customers and assist them in properly filling out their applications and verifying information for Underwriting
• Monitoring voicemails and taking messages throughout the day
• Answering any questions customers may have and forwarding calls to other departments when needed
• Proposing preliminary offers to customers
• Doing soft pull credit checks
• Scanning documents and uploading them to company archives
• Greeting customers/employees who come into the office with a smile and handling packages/mail that is delivered
• Filing important documents and Scanning them into company databases
• Scheduling follow-up calls with customers and loan advisors
• Maintaining relationships with customers via phone and email
• Assisting in the training of new hires

• Taking orders on a POS System and greeting customers
• This entailed taking dine-in, call-in, curbside, and delivery orders
• As a front-of-the-house employee I was in charge of keeping a balanced register and ensuring the customers' needs were met
• Was the primary front-of-house staff and handled a majority of the customer service such as questions and complaints
• I was in charge of making sure the front-of-the-house was clean, organized, and presentable by sanitizing and restocking throughout the day
• Prepared all deserts that were displayed and sold
• I was responsible for closing the front and ensuring everything was ready for the next day

• Worked both drive-thru and front desk as well as prepared specialty drinks such as milkshakes, smoothies, and coffees
• Was responsible for keeping a balanced register, taking orders, keeping the space tidy, and preparing both drinks and pastries
• Helped train new hires and delegate tasks to other front staff
• Trained as a Shift Lead by the owner
• Responsible for closing at the end of the day and applying appropriate employee discounts to meals purchased by fellow employees
• Practiced great customer service skills at all times in the workplace to ensure the best experience at our establishment and handle any problems that may arise