Summary
Overview
Work History
Skills
Timeline
Generic

Virginia Santos

Roosevelt,NY

Summary

Caring professional prepared to deliver care and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services appropriate for clients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Caregiver

All Metro Health Care Agency
Lynbrook
03.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

School Bus Monitor

First Student Transportation
Freeport, , NY
01.2016 - 03.2022
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Reported any incidents or accidents involving students to the school administration immediately.
  • Provided assistance to disabled students when getting on and off the bus.

Waitress Supervisor

Massapequa Diner
Massapequa Park, NY
12.2011 - 10.2016
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised server staff and simultaneously served personal section of tables.
  • Trained staff members on use of POS system.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Skills

  • Data Entry
  • Problem-Solving
  • Customer Relations
  • Dependable and Responsible
  • Cultural Awareness
  • Excellent Communication
  • Fluent in English/ Spanish
  • Calm Under Pressure
  • Care Plan Adherence
  • Patient Companionship
  • Compassionate Care
  • Documentation

Timeline

Caregiver

All Metro Health Care Agency
03.2022 - Current

School Bus Monitor

First Student Transportation
01.2016 - 03.2022

Waitress Supervisor

Massapequa Diner
12.2011 - 10.2016

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Virginia Santos