Virginia Santos
185 County Road 303 Jourdanton,Tx
Summary
Professional with significant experience in medical office environments, prepared for this role. Proven track record in managing patient records, scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, electronic health records, and patient communication, valued for reliability and flexibility.
Overview
31
31
years of professional experience
Work History
Medical Assistant
Community Family Health
03.2024 - 06.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Registered patients on EMR Nextgen and scheduled appointments.
- Obtained referrals and Prior authorizations for patients.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Office Manager
South Texas Heart Clinic
11.2011 - 08.2015
- Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, opening and closing.
- Collected information, verified insurance and collected co-payments for average of 30 patients each day.
- Used gen software to process patient payments and update accounts.
Field Enumerator
US Census Bureau
02.2020 - 10.2020
- Provided assistance to non-English speakers in translating census materials, verifying comprehension.
- Promoted census significance and rights of participation to prospective interviewees through follow-up calls or in-person visits to address non-responsive initial interview.
- Maintained confidentiality of sensitive information, protecting respondent privacy and ensuring compliance with ethical guidelines.
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Interviewed residents in assigned areas to explain purpose of census, answer questions and accurately record answers.
Medical Office Manager
Digestive Disease Center
01.2008 - 11.2011
- Managed daily office operations for clinic, including scheduling staff, oversight of patient scheduling policy, hours of operation, opening and closing.
- Scheduled appointments for patients via phone and in person.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Medical Assistant Supervisor
Dermatology Associates of San Antonio
10.1994 - 08.2010
- Coordinated communications between patients, physicians and ems.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Called and faxed pharmacies to submit prescriptions and refills.
- Managed office inventory and completed new purchases as needed.
Education
San Antonio College
San Antonio, TXHigh School Diploma -
Edgewood High School
1981
Certified Medical Assistant -
Southwest School of Business And Technical Careers
San Antonio, TXSkills
- Billing and invoicing
- Team collaboration
- Professional and mature
- Database entry
- Scheduling and calendar management
- Scanning and copying
- Knowledge of HIPAA regulations
- Reliable and trustworthy
- Strong work ethic
- Professional telephone etiquette
- Conflict resolution
- Patient scheduling management
- Patient demographics
- Medical procedures scheduling
- Medical records administration
Timeline
Medical Assistant
Community Family Health
03.2024 - 06.2025
Field Enumerator
US Census Bureau
02.2020 - 10.2020
Office Manager
South Texas Heart Clinic
11.2011 - 08.2015
Medical Office Manager
Digestive Disease Center
01.2008 - 11.2011
Medical Assistant Supervisor
Dermatology Associates of San Antonio
10.1994 - 08.2010
High School Diploma -
Edgewood High School
San Antonio College
Certified Medical Assistant -
Southwest School of Business And Technical Careers
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