Virginia Scarborough
LPN, Customer Service
Dix,IL
Summary
Accomplished Nurse Manager with a proven track record at The Sarah Community, enhancing patient care and staff development. Expert in compliance oversight and corrective action implementation, I've significantly improved operational procedures and patient counseling standards. Skilled in both strategic planning and empathetic patient interactions, I consistently deliver superior outcomes in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Nurse Manager/Night Supervisor
The Sarah Community
08.2004 - 08.2007
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Reviewed department performance and adjusted coverage to compensate for changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Charge Nurse
Cedars at the JCA
01.2004 - 08.2004
- Trained new CNAs in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care of CNAs on unit through staff assignments, assisting, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
Customer Service Reservation Agent
Ozark Airlines and Transworld Airlines
04.1980 - 04.1998
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Audited domestic and international sales for accuracy.
- As Prepaid/Rate Agent in Sales Support Department, interpreted fare construction rules for airport agents, travel agencies and reservation agents.
Education
Professional Nursing - General Liberal Arts And Nursing
Southwestern Community College
Belleview, MO03.2003
Skills
- Patient Care
- Corrective Action Implementation
- Discharge Planning
- Patient Counseling
- Compliance Oversight
- Hiring and Terminations
- Treatment Planning
- Utilization Management
Timeline
Nurse Manager/Night Supervisor
The Sarah Community
08.2004 - 08.2007
Charge Nurse
Cedars at the JCA
01.2004 - 08.2004
Customer Service Reservation Agent
Ozark Airlines and Transworld Airlines
04.1980 - 04.1998
Professional Nursing - General Liberal Arts And Nursing
Southwestern Community College
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