Summary
Overview
Work History
Education
Skills
References
Timeline
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VIRGINIA SELVAGGI

DEPTFORD,NJ

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Cross-functional communicator skilled in analyzing company needs, developing long-term solutions, and implementing aligned vision across departments or business unit leadership. Solid problem-solver possessing strong knowledge of labor legislation and payroll processes.

Overview

24
24
years of professional experience

Work History

Human Resource Generalist

Myriad360
West Deptford, NJ
01.2024 - Current
  • Develop and implement effective onboarding and training programs for new hires
  • Maintain accurate and up-to-date employee records in HRIS systems
  • Serve as point of contact for inquiries and requests related to HR matters with employees, managers, and external parties-treating all inquiries with respect and confidentiality and striving to provide timely, accurate information with excellent customer service to all stakeholders
  • Provide guidance and support to managers on employee relations matters, including performance management, disciplinary actions, and conflict resolution
  • Assist with developing and maintaining HR policies and procedures and ensuring compliance with all federal, state, and local employment laws and regulations
  • Conduct exit interviews to understand employee reasons for leaving, satisfaction with role, relationships with coworkers and managers, and suggestions for how we can improve
  • Manage company milestone program
  • Along with other duties listed in the previous role.

Human Resource Administrator

Myriad360
West Deptford, NJ
04.2022 - 01.2024
  • Work with the Payroll dept on timesheet discrepancies to ensure employees are compensated correctly
  • Ensure new and all staff effectively use HR tools
  • (Slack, Concur, Lattice, LinkedIn, Jira)
  • Aid in company-wide HR or People Operations initiatives
  • Onboarding new employees, completing the I9 filing process Validate information on I-9, including documentation substantiating right to work, certifying I-9 for each new hire (sec
  • 2), and rectifying I-9 right to work status including documents as needed (sec
  • 3), new hire paperwork, and HR onboarding training
  • Manage the employee change process, ensuring appropriate approvals, documentation, internal communications, as well as system changes
  • Maintain compliance with federal, state, and local employment laws and regulations and recommended best practices
  • Responsible for holiday events and monthly events for onsite employees
  • Process and carry out critical transactions in ADP for new hire onboarding, transfer job, and data changes, compensation adjustments, and terminations
  • These duties were also carried out with our previous PEO (Trinet)
  • Recruit and interview candidates with Greenhouse Recruiting; provide management with hiring recommendations
  • Manage employee relations issues, including conducting investigations, mediating disputes, and implementing corrective action as necessary
  • Develop and implement HR policies, procedures, and other business content in support of HR infrastructure
  • Manage sensitive information with confidentiality and discretion
  • Provide high-touch employee support by answering employee questions through Slack, emails, zoom calls, and in person
  • Manage and run the Best Places to Work campaign and surveys
  • Manage and run flu shot clinic for onsite employees
  • Work with the IT dept in Jira to distribute new hire equipment for remote employees and retrieve exiting employees' equipment
  • Manage and run performance reviews twice a year via the Lattice platform (self, upward and downward reviews)
  • Work with upper-level management to improve the delivery of service to employees
  • Manage and distribute company announcements, via Slack and email
  • Responsible for state and federal compliance filings (i.e., AAP, EEO1, 1095C/1094C, ACA)
  • Serve as a 'go to' HR person with a highly diverse workforce population to coach and support them on effective employment practices
  • Handle all E-Verify and background checks for new employees
  • Create and file new employee files, issue paperwork to new employees, and make sure all paperwork for new hires is filled out properly and completely
  • Manage internal records and documentation to ensure data accuracy
  • Manage all aspects of the onboarding process for new hires for the first 90 days - responsible for the execution of new hire 30/60/90-day check-ins to ensure high morale and engagement during this critical time which is indicative of retention
  • Manage COBRA administration and compliance for new hires and departing employees
  • LinkedIn Learning administration
  • Manage all leave employee leaves
  • (FMLA, Short term disability)

NJ Office Manager/RMA Controller/Accounts Payable and Receivable

Techbuyer USA
West Deptford, NJ
04.2021 - 04.2022
  • Office Manager - Led team to meet or exceed facility goals and ensured performance within the company standards
  • Counseling any employees struggling in their roles
  • Responsible for holiday events and monthly events for employees
  • Monitor employee schedules, time, and attendance management
  • Assisted with travel arrangements and meeting arrangements for employees within the company
  • Responsible for monthly and weekly Health and Safety meetings to improve employees and the facility environment
  • Assists with new staff onboarding, supervised and mentored others while reporting back to managers every week
  • Point person for internal and external Audits and ISO certifications, maintain current certifications to ensure that all procedures are being followed per each certification
  • Ensure new employees are set up correctly in payroll, enrolled in benefits, and have W4s/state tax forms completed
  • Maintain office policies as necessary, also implement procedural and policies to improve operational efficiency while maintaining a safe, secure, and pleasant work environment
  • Point of contact for vendors for office cleaning and maintenance
  • Maintains and updates customer files, including name or address changes, mergers, or mailing attentions
  • Resolve issues between management and employees
  • Inform applicants about job details such as benefits and conditions
  • Reviewed Payroll for all employees to ensure accuracy before submission
  • Accounts Payable and Receivable- Manage office budget
  • Monitor all office supplies and warehouse supplies
  • Inventoried and purchased as needed
  • ULINE, FEDEX, UPS, DHL, WB Mason, Amazon, Staples, Ready Fresh, Republic Services
  • Contact person for UPS, FED EX, and DHL
  • Investigate and resolve shipping challenges as necessary
  • Processing accounts and incoming payments in compliance with financial policies and procedures
  • Performing day-to-day financial transactions, including verifying, classifying, and recording accounts payable data for the NJ Office
  • Preparing bills, invoices, and bank deposits as expense reports regularly
  • Serves as the primary coordinator between Techbuyer and our payroll/benefits provider
  • Manage Benefits and 401k Plans by working closely with our brokers, administrators, and employees to ensure a best-in-class experience from plan design to open enrollment
  • Assist other dept's within the warehouse when needed or short-staffed
  • Goods In, Goods OUT, and RMA Dept
  • Process orders for internal employees to purchase goods from the company
  • RMA Controller - Liaising with customers from all over the world regarding the return of items and with internal departments to acquire relevant information to produce a satisfactory outcome for all
  • Manage the RMA controller employee to ensure that customer service levels are up to par
  • Overseeing the physical movement of stock once returned and making sure retesting and repair have taken place where possible
  • Receive and credit customer orders, and adjust inventory as needed
  • Run monthly RMA reports (which indicate what is sold, returned, and refurbished that project monthly sales) monthly management systems meetings and reports.

Security Coordinator/ Customer Service Coordinator/Shipping Personnel

SunGard Availability Services
Philadelphia, PA
11.2007 - 04.2021
  • Lead Operations Executive Administrative Assistant Coordinator/Customer Service Coordinator duties: Follow the COVID process for customers and vendors that come onsite, and take temperatures as needed for essential employees within the facility
  • Manage special projects as assigned
  • Assists with new staff onboarding and supervises or mentors others while reporting back to managers every week
  • Create schedules to be more cost-effective to maintain the best interest of the company
  • Enroll customers, vendors, and contractors in databases for accurate accountability of contact information
  • Excellent problem-solving skills and resources
  • Able to create and execute solutions with limited guidance
  • Ensure the operation of equipment by completing preventive maintenance requirements; calling for repairs; and maintaining equipment inventories
  • Confidentially handle sensitive information
  • Maintain computer and manual filing systems
  • Monitor and review invoices for vendors within the department to ensure adequate charges
  • Coordinate office procedures
  • Develop and update administrative filing systems to make them more efficient
  • Create and maintain charts
  • Assist and contribute to various team projects and events
  • Create and maintain testing customer packets to notify staff of upcoming visitors to the facility
  • Monitor and schedule private parking for customers, VPs, and Directors for upcoming visits through email and direct phone calls
  • Address a wide range of issues/problems that require unique solutions
  • Prepare reports, presentations, and other documents for executive teams and auditors
  • Screen and support incoming calls for customers and employees while providing basic information when needed, and page individuals as needed
  • Ensure adequate and timely responses to all requests for information and service by customers, vendors, and employees who present in person, by telephone, or by email
  • Works with all standard office equipment (photocopying, faxing, mailing)
  • Can quickly learn new tasks, both complex and simple, to maintain effectiveness within the company
  • Security Coordinator duties: Provides a safe and secure environment within the facility for visitors, vendors, and employees while enforcing regulatory policies
  • Confirms that all vendors and contractors are authorized to be on the property and have been signed in
  • Monitor security alarms (WebControl, DataTrax) and security cameras daily at the security desk
  • Maintain contact lists of vendors and contractors in the Reference handbook for service calls
  • Maintains an access control database of any guest or visitor of the building using a card key access control system
  • (Ccure9000) In the absence of the manager, perform all necessary functions of daily operations to provide a reasonable level of safety and security
  • Track all incoming and outgoing personnel through the approved sign-in-sign-out procedure
  • Run Cardkey access reports and keep an inventory of card keys that are given to customers, vendors, and employees monthly for auditing purposes
  • Fingerprint personnel that arrived onsite Morpho Bio Readers, and Secure Admin
  • Perform investigations when incidents occur within the facility
  • Notify Cooperate Security on incidents to ensure safety and procedures are being followed
  • Monitor and supervise 300 cameras within the facility
  • Perform monthly inventory checks of cameras and DVRs
  • Assists in the preparation of regularly scheduled reports for customers
  • Responsible for inventory and distribution of keys to customers' secure Colo cabinets
  • Shipping Personnel duties: Provides shipping coverage as needed for incoming and outgoing shipments within the facility on weekends
  • Run the freight elevator as needed
  • Pull, pack, and ship finished goods with FedEx and UPS for customers and employees
  • Open shipping gates at the loading dock for trucks that arrive onsite for deliveries
  • Log outgoing and incoming shipments within the facility with a specified database.

Part-time Customer Service Rep Associate

The Homedepot
Philadelphia, PA
05.2012 - 11.2015
  • Supervised or mentored others within the department
  • Sent approved refund requests to Finance for reimbursement
  • Determined if a refund is a true credit, or if there is a payment posting issue
  • Updated billing system to ensure that refunds/takebacks are properly documented
  • Process credit card applications and payments
  • Process sales over the phone and in person for contractors and business owners
  • Ordered, kept inventory, and performed a weekly audit of special orders that were placed for customers or businesses
  • Dealt with large quantities of currency
  • Answered inbound calls from customers, quickly assessed customers' needs and proactively provided solutions
  • Kept customers informed on the status of their orders, reconciled errors in a cost-effective manner, resolved post-order issues such as returns, and followed up to ensure all customer needs were fulfilled
  • Completed assignments accurately despite a large workload
  • Provided superior customer service while handling inbound calls for orders and product inquiries
  • Helped ensure an efficient purchasing process while ensuring overall customer satisfaction
  • Can quickly learn new tasks, both complex and simple, to maintain effectiveness within the company.

Receptionist

SunGard Availability Services
Philadelphia, PA
05.2001 - 11.2007
  • Screen and support incoming calls for customers and employees while providing basic information when needed, and page individuals as needed
  • First point of contact when vendors, customers, and employees access the facility
  • Maintains an access control database of any guest or visitor of the building using a card key access control system
  • Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies
  • Monitor and schedule parking for customers, VPs, and Directors who are visiting the facility through email and direct phone calls
  • Worked with all standard office equipment
  • Maintain security by following procedures and controlling access (monitor logbooks, issue visitor, vendor, and employee badges).

Executive Administrative Assistant

HomedepotWebControlTechbuyerTechbuyertakebacksMorphoCardkeyDataTraxSunGard Availability Services
Philadelphia, PA
01.2000 - 05.2001
  • Scheduled and organized weekly meetings for internal technical support personnel
  • Monitor and schedule parking for customers, VPs, and Directors who are visiting the facility through email and direct phone calls
  • Take and record minutes of the meeting
  • Schedule and organize departmental project activities
  • Managed and maintained any emails with any issues or concerns that customers and vendors may be having while visiting the facility or before arriving
  • Receiving and directing visitors for managers and VPs
  • Assisted with the preparation of regularly scheduled reports
  • Assisted and contributed to team projects
  • Managed both paper and electronic filing systems
  • Packed and sent confidential documents for customers through FedEx system equipment
  • Assisted administrative coordinators and program directors as needed, and fulfilled other duties as assigned
  • Maintained inventory of office supplies and equipment
  • Coordinate executive communications, including taking calls, responding to emails, and interfacing with clients.

Education

Skills

  • Scheduling
  • Clerical Support
  • Office Management
  • File Management
  • Project Coordination
  • Travel Coordination
  • Administrative Support
  • Mail distribution
  • Strategic Planning
  • Time Management
  • Office equipment operations
  • Office Administration
  • Employee Onboarding
  • Records Management
  • Policy Implementation
  • Interviewing techniques
  • Staffing and recruiting professional
  • Career Development
  • Performance management strategies
  • Exit Interviews
  • Recruitment
  • Benefits Administration
  • Talent Acquisition
  • Team Collaboration
  • Billing
  • Team Supervision
  • Inventory Control
  • Staff hiring
  • Expense Reporting
  • Organizational Skills
  • Facility Management
  • Banking operations
  • Business Administration
  • Payroll and budgeting
  • Human Resources
  • Document Management
  • Meeting planning
  • Senior leadership support
  • Regulatory Compliance
  • Event Coordination
  • Conflict Management
  • Performance Improvement
  • Account Reconciliation
  • Financial Tracking
  • Policy optimization
  • Training and mentoring
  • Best Practices Implementation
  • Employee Handbook Development
  • Personnel engagement
  • Diversity and Inclusion
  • ADP Workforce Now
  • Workers Compensation
  • Benefits administrator
  • Payroll Management
  • Employee Counseling
  • Off-boarding

References

Upon Request

Timeline

Human Resource Generalist

Myriad360
01.2024 - Current

Human Resource Administrator

Myriad360
04.2022 - 01.2024

NJ Office Manager/RMA Controller/Accounts Payable and Receivable

Techbuyer USA
04.2021 - 04.2022

Part-time Customer Service Rep Associate

The Homedepot
05.2012 - 11.2015

Security Coordinator/ Customer Service Coordinator/Shipping Personnel

SunGard Availability Services
11.2007 - 04.2021

Receptionist

SunGard Availability Services
05.2001 - 11.2007

Executive Administrative Assistant

HomedepotWebControlTechbuyerTechbuyertakebacksMorphoCardkeyDataTraxSunGard Availability Services
01.2000 - 05.2001

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VIRGINIA SELVAGGI